Contact Center Specialist (International voice process)

Key Responsibilities: First point of contact regarding service issues, troubleshooting, and enter complex service requests into appropriate systems for resolution - Educate clients and advisors on newly implement services, systems, or procedures for efficient self-service - Process complex service transactions, or resolve account service casework, which have been initiated by web-based or paper forms utilizing computer applications in a timely manner in order to meet/exceed Service goals - Interact directly with customers, inbound/outbound phone queue, to provide accurate and immediate solutions to transaction and service request. Utilize internal computer applications and enter all information in the appropriate system - Participate in Team meetings, huddles, and brainstorming sessions to discuss process updates, operational issues and identify process improvement opportunities

Required Qualifications

• - Graduate/ Post- Graduate in finance / commerce/ business management/ operations discipline
• - Minimum 1-3 years of relevant work experience - Strong written and spoken communication skills
• - Ability to explain complex policies or concepts in time bound manner
• - Excellent customer service skills
• - Ability to explain complex policies or concepts in a straightforward, easy-to-understand manner

Selection Process:

1. HR Screening
2. 2 Business Round
3. Offer Discussion

For any further queries and information regarding openings with , please write to us on [email removed] ; or contact us at [phone removed]