Contact Center Representative- Level 1

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Contact Center Representative- Level 1 based in United States.

This role provides an opportunity to deliver exceptional customer support while helping clients navigate essential financial services and solutions. The position focuses on resolving customer inquiries, protecting account information, and creating positive experiences through every interaction. You will serve as a trusted point of contact, handling requests efficiently while promoting digital tools and relevant products. The role combines customer service excellence, problem-solving, and attention to compliance in a structured contact center environment. You will collaborate with internal teams, follow quality standards, and contribute to improving customer satisfaction. This remote opportunity is ideal for a service-oriented professional who enjoys helping people and building strong client relationships.

Accountabilities:: The Contact Center Representative will support customers by managing inquiries, resolving issues, and providing accurate information while maintaining high standards of service, security, and regulatory compliance.

Deliver professional, courteous, and efficient customer service to internal and external clients.

Respond to customer inquiries related to accounts, transactions, digital banking tools, ATM and debit card support, and available services.

Protect customer information by following authentication procedures, privacy standards, and security protocols.

Resolve customer concerns through active listening, problem-solving, and effective communication, escalating issues when necessary.

Document complaints, requests, and interactions accurately according to established procedures.

Complete account maintenance activities, customer requests, and transactions while following internal policies.

Promote relevant products, services, and digital banking solutions based on customer needs.

Maintain strong performance against contact center quality standards, service metrics, and productivity goals.

Participate in coaching sessions, call reviews, and continuous improvement initiatives.

Accurately complete call classifications, logging requirements, and interaction documentation.

Collaborate with internal teams and partners to ensure timely resolution of customer needs.

Maintain flexibility to support operational requirements, including evening and weekend schedules.

Requirements:

The ideal candidate is a customer-focused professional with strong communication skills, attention to detail, and the ability to manage multiple systems while providing reliable support in a fast-paced environment.

High school diploma or GED required.

0–1 years of experience in banking, customer service, or contact center environments preferred.

Experience with call center operations and online banking platforms is an advantage.

Strong verbal and written communication skills with excellent telephone etiquette.

Exceptional customer service mindset with the ability to build trust and rapport.

Strong analytical and problem-solving abilities.

Ability to manage multiple tasks and systems efficiently.

Knowledge of Microsoft Office applications, including Word, Excel, and PowerPoint.

Familiarity with online banking, mobile banking, and bill payment services preferred.

Ability to remain calm and professional when handling challenging customer interactions.

Positive, collaborative attitude with strong reliability and accountability.

Spanish bilingual skills are considered an asset.

Availability to work flexible schedules, including evenings and weekends.

Benefits:

Competitive salary range of $40,000 - $50,000.

Fully remote work opportunity.

Full-time employment with a stable and supportive work environment.

Opportunities to develop customer service, financial services, and communication skills.

Coaching and feedback programs designed to support professional growth.

Exposure to digital banking solutions and customer experience operations.

Opportunity to contribute to meaningful client relationships and service improvements.

Comprehensive workplace benefits package.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1