Contact Center Representative-Bangalore(9months Contract)

Role: Customer Service Executive
Payroll: Protiviti (9-Month Contract)
Location: Hyderabad
Shift: 24*7 Rotational (Candidate should be flexible)
Work Days: 5 Days Working (Rotational Off)

Role Overview

We are hiring Customer Service Executives to support Personal Banking, Credit Cards, and Premier Services for international customers.

In this role, you will handle inbound calls and chat queries in a contact center environment, delivering high-quality service with a focus on first-contact resolution, customer satisfaction, and compliance.

Key Responsibilities

Handle inbound customer calls and chats related to banking products and services

Deliver exceptional service by resolving queries at first contact wherever possible

Accurately identify customer needs and offer appropriate solutions/products

Take ownership of customer issues and ensure timely follow-up and closure

Maintain high standards of customer satisfaction and service quality

Ensure compliance with operational risk policies and internal controls

Meet individual performance metrics, including quality and productivity targets

Communicate effectively, showing empathy and professionalism in all interactions

Manage multiple customer queries across different banking products

Collaborate with internal teams and direct customers to the relevant departments when required

Promote value-added products/services based on customer requirements

Eligibility Criteria

Graduate (mandatory)

Minimum 2+ years of experience in customer service (preferably in BFSI/contact center)

Experience with international customers (US/UK markets preferred) is an advantage

Exposure to banking products such as Credit Cards, Accounts, or Insurance is preferred

Strong communication skills (spoken & written English)

Ability to work in a 24/7 shift environment

Key Skills Required

Customer-centric mindset

Excellent communication and interpersonal skills

Problem-solving and conflict-resolution abilities

Attention to detail and ability to multitask

Strong ownership and accountability

Adaptability and resilience in a fast-paced environment