Contact Center Planning Associate Manager
Wells Fargo · Hyderabad · onsite · Posted 24d ago
Undisclosed4–9 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
About this role:
Wells Fargo is seeking a Contact Center Planning Associate Manage
In this role, you will:
- Manage scheduling and staff planning for call center
- Identify and recommend opportunities for process improvement and risk control development
- Support decisions related to staffing, hiring and training planning
- Make decisions and resolve issues to meet business objectives
- Interpret policies, procedures, and compliance requirements
- Collaborate and influence all levels of professionals including more experienced managers
- Lead team to achieve objectives
- Manage allocation of people and financial resources in contact center planning
- Mentor and guide talent development of direct reports and assist in hiring talent
Required Qualifications:
- 4+ years of Contact Center Planning, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years of Leadership experience
Posting End Date:
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Sourced from naukri
Skills
contact centerTalent developmentFinancial CrimesRisk IdentificationCall CenterProcess ImprovementRegulatory CompliancecomplianceCustomer Relationships
About Wells Fargo
Wells Fargo
Financial Services
20k+
employees
1852
174 years old
Bengaluru/Bangalore, Karnataka
India
About
Wells Fargo works to create positive social impact in the communities it serves by supporting housing affordability, small business growth, financial health, and a low-carbon economy.
Industries
Financial Services
Employee ratings
8,681 reviews
3.6/ 5
Culture
3.5
Career growth
2.9
Work-life
3.8
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