Contact Center Operations (Voice Process)

Note: Candidate should be comfortable with rotating shifts and rotating week-offs

Role Title: Team member - Contact Center Operations

Department: Centralized Retail Operations

Location: MIDC Andheri East Mumbai

Job Requirements

• Bachelors Degree in any Stream
• Freshers and up to 2 Years of experience
• Proficiency in English and at least one other regional language
• Comfortable with use of Digital Tools such as Emails, Calls and CRM systems

Job Responsibilities

• Handle inbound customer queries, requests, and complaints efficiently professionally through calls and emails, within defined service standards.
• Adhere to Internal process, RBI regulations and achieve and maintain prescribed quality audit scores.