Contact Center Manager
NMS Consultant · Pune · onsite · Posted 68d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a Contact Center Solution Architect with strong experience in Contact Center technologies, Omnichannel solutions, Cloud/SaaS and solution architecture.
Key Skills
- Contact Center / Contact Centre Technology
- Omnichannel – Voice, Teams, SMS, Email & Chat
- WFM & Call Recording applications
- Solution / Technical Architecture
- Cloud & SaaS solutions
- Application & System Integration
- JIRA & ServiceNow
- Vendor & Stakeholder Management
- SOA / Technical Design
What You'll Do
- Design and support Contact Center solutions and platforms.
- Translate business requirements into technical architecture and specifications.
- Work with vendors, Product Owners, Development and QA teams.
- Review technical designs and ensure architecture standards are followed.
- Support Cloud infrastructure and network optimization.
Qualification: BE / B.Tech / B.Sc.Bca /msc/mca . with relevant experience in Contact Center / Architecture roles.
Sourced from foundit
Skills
Application System IntegrationSOA Technical DesignSolution Technical ArchitectureServicenowVendor & Stakeholder ManagementJira AtlassianCloud SaaS Solutions
About NMS Consultant
NMS Consultant
₹2.1L PA avg
Avg at NMS Consultant
About
It is a Taiwan based company & provides an Engineering, Procurement, and Construction (EPC) services
Employee ratings
10 reviews
4.6/ 5
Culture
4.4
Career growth
4.2
Work-life
4.4
Employees rate it well for
Overall Company46Company Culture44
Find them on