Contact Center Executive

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer queries through email and live chat channels.
• Resolve customer complaints and provide appropriate solutions within defined timelines.
• Maintain accurate records of customer interactions and transactions.
• Escalate complex issues to the relevant departments when necessary.
• Meet quality standards, productivity targets, and customer satisfaction goals.
• Follow company policies, processes, and compliance requirements.
• Ensure timely follow-up with customers regarding pending issues.

Required Skills

• Excellent verbal and written communication skills in English.
• Strong customer service and interpersonal skills.
• Ability to handle multiple customer interactions simultaneously.
• Good typing speed and email drafting skills.
• Basic computer proficiency and familiarity with CRM tools.
• Problem-solving and conflict-resolution abilities.
• Willingness to work in US shifts.

Eligibility

• Any Graduate / Undergraduate.
• Freshers and experienced candidates can apply.
• Experience in US Voice, Email, or Chat Support is an added advantage.