Contact center engineer

Infinite is hiring!!

Experience: 4-8yrs

Location: Bangalore (Whitefield) Or Hyderabad (Kondapur) Or Pune (Viman Nagar)

Must have skill: Experience in NICE CXone

Required Qualifications:

4–8 years of hands-on CCaaS platform engineering experience in a contact center or BPO environment

Proficiency in at least one major CCaaS platform: Genesys Cloud CX, NICE CXone, Five9, Cisco UCCE/PCCE, or Amazon Connect

Solid understanding of SIP/VoIP telephony fundamentals, ACD routing logic, and IVR design

Experience with REST API integration and CTI middleware configuration

Working knowledge of call recording platforms and compliance recording requirements

Ability to produce technical documentation: configuration guides, runbooks, and integration specifications

Preferred

Genesys Cloud CX certification (GCX Professional or equivalent) or NICE CXone certification

Experience configuring omnichannel routing across voice, chat, email, and social in a single platform

Familiarity with Microsoft Azure Communication Services for cloud telephony

Experience in regulated industry environments (healthcare, government) with compliance recording requirements