Consumer Science Product Intelligence - Senior Scientist

Job Summary

The Consumer Science and Product Intelligence (CSPI) Wellness India Senior Scientist role is a strategic and operational role that ensures we put the Consumer First, Always in everything we do. The role leads consumer science and product intelligence for the Wellness portfolio in India, partnering across RD, Category, Innovation and Commercial teams to develop, deliver and review innovations and in-market products so they win with consumers at the point of purchase and throughout the usage experience, delivering meaningful and noticeable superiority.

Critical elements of the role are:

• Provide insights and evidence that enable consumer-led Wellness innovations that deliver meaningful and noticeable superiority.
• Champion the Consumer First, Always approach for Wellness India from early insight and prototype development through claims support, launch and post-launch review.
• Lead consumer and product intelligence for Wellness India to guide product, portfolio, claims, communication and renovation decisions.
• Build a clear understanding of the India Wellness landscape, including competitors, product performance, consumer reviews, complaints, claims evidence and emerging format trends.
• Translate global category strategies into locally relevant India execution, while using local insights to influence global innovation decisions.
• Bring actionable local consumer and product insights to Category teams and wider RD, partnering with CBIA where appropriate.
• Drive faster, better innovation using ideal product models and evidence-based product narratives through the stage-gate process.
• Ensure consumer testing in India is compliant, fit for purpose and aligned with agreed work processes.
• Partner with Category, Innovation, Commercial, RD and Medical Scientific Affairs to focus CSPI resources on high-impact opportunities and develop consumer-relevant claims, demos, visualisations and communications.
• Use evidence to support prioritisation and deploy Wellness India CSPI resources where they can most improve consumer choice, usage and repeat purchase.

Responsibilities

This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:

E2E Consumer Science for Wellness India

• Select and apply fit-for-purpose consumer science, product research and sensory methods according to each project s decision, risk and value.
• Deliver consumer and product evidence to identify superiority, guide product design, support claims, and create compelling product stories and visualisations versus competition
• Develop and apply leading-edge testing methods, including AI- and digitally enabled tools, to improve decision speed and deliver noticeable, meaningful product superiority.
• Lead end-to-end consumer evidence delivery from early need definition and prototype learning through formulation lock, launch and post-launch optimisation.
• Validate non-clinical claims with consumers using robust qualitative and quantitative research.
• Conduct post-launch reviews, monitor complaints and use insights to improve India Wellness products.
• Track emerging trends through social listening, market signals and product intelligence to guide pipeline and portfolio decisions.

Integrated Product Experience and Insight Generation

• Integrate consumer research, product performance, complaints, reviews, commercial signals and competitor benchmarking into unified product intelligence that guides India Wellness decisions.
• Build understanding of what drives trial, usage, repeat purchase and priority product formats in India.
• Identify consumer jobs to be done, usage occasions and unmet needs with Category CSPI to inform superior product design.
• Partner with Sensory Scientists to integrate sensory-panel and consumer evidence into clear product-design decisions.

Product Intelligence

• Maintain a clear, evidence-based view of the India Wellness product landscape in partnership with Category CSPI.
• Lead product benchmarking to identify where Haleon products are superior, at parity or exposed versus competitors.
• Translate benchmarking into recommendations on where to renovate, defend, premiumise, simplify or avoid over-investment.
• Identify product and experience gaps that could improve consumer choice, usage, repeat purchase and business outcomes.

Capability, Governance and Collaboration

• Build and share Consumer Science Product Intelligence best practices and capabilities.
• Champion consumer closeness and coach RD colleagues outside CSPI in consumer-led decision making.
• Ensure consumer interactions comply with the Human Subject Testing Policy and all quality and regulatory requirements.
• Collaborate directly with RD, CBIA and Marketing teams to deliver decisions effectively in a matrixed environment.

Why you

Basic Qualifications

• BSc degree or equivalent in an appropriate subject.
• Minimum 5 years of relevant industry experience, preferably within FMCG/CPG or Healthcare.
• Appropriate specialisations include Chemistry, Pharmacy, Pharmacology, Physics, Mathematics, Sensory Science, Food Science, Biochemistry or Biological Science.
• Preferred: MSc degree in an appropriate scientific discipline. Essential Capabilities

Essential Capabilities

• Broad experience across consumer science, product research, sensory/product experience, claims evidence and product intelligence, with the ability to select fit-for-purpose approaches.
• Connect consumer science and product intelligence to clear business outcomes and growth.
• Lead through cross-functional teams and influence senior stakeholders.
• Turn complex priorities and evidence into simple, practical recommendations.
• Shape product, portfolio, claims and communication decisions with strong evidence and judgement.
• Apply commercial judgement and integrate multiple data sources into clear, actionable insights.
• Develop and embed novel methodologies that deliver business impact.
• Demonstrate strong analytical, strategic, communication and change-leadership skills.
• Experience across qualitative and quantitative research, consumer modelling, consumer need definition, product validation and claims substantiation.
• Commercially savvy, entrepreneurial and collaborative, with experience independently leading research programmes and solving problems in a matrixed environment.

Preferred Qualifications

• Ability to problem solve
• Scientific expertise
• Project management experience
• Experience analyzing data
• Ability to influence others

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.