Consumer Presales Advocate

Key Responsibilities

• Handle inbound consumer sales inquiries through phone and digital chat channels.
• Understand customer requirements and identify suitable product-fit opportunities.
• Use consultative selling techniques to recommend relevant devices, software, and add-on solutions.
• Guide customers through the purchase journey and support them in making buying decisions.
• Handle customer objections professionally and build trust through effective communication.
• Recommend follow-ups and schedule future customer touchpoints where required.
• Accurately document customer interactions, requirements, and outcomes in CRM/sales systems.
• Capture customer feedback and insights to improve the overall sales experience.
• Maintain high standards of privacy, security, compliance, and customer data handling.
• Achieve defined targets related to sales conversion, customer satisfaction, and productivity.

Required Skills

• Strong consultative sales, telesales, and techno-sales skills.
• Excellent verbal and written communication skills with high English proficiency.
• Ability to manage customer conversations effectively over phone and chat.
• Working knowledge of CRM/sales tools and Microsoft Office applications.
• Strong probing, objection handling, negotiation, and closing skills.
• Good understanding of consumer electronics, software, and competitive products.
• Good typing speed suitable for real-time chat support; 55 WPM preferred.
• Strong customer service and relationship-building skills.

Preferred Skills

• Experience selling consumer technology products such as laptops, tablets, gaming products, or software subscriptions.
• Exposure to omnichannel sales or digital commerce environments.
• Familiarity with Microsoft Surface, Office, Xbox, Windows, Azure, M365, or Dynamics 365.
• Experience working with multicultural or international customers.
• Experience in a high-volume inbound sales environment.

Experience & Qualification

• Minimum 2+ years of experience in inbound sales, telesales, techno-sales, or customer-facing sales support.
• Experience in consumer technology, electronics, retail technology, or digital commerce is preferred.
• Bachelors degree preferred; equivalent relevant sales/customer engagement experience may also be considered.

Key KPIs / Success Metrics

• Sales conversion rate
• Revenue / sales target achievement
• Customer Satisfaction (CSAT)
• Attach / upsell rate
• Follow-up completion rate
• Interaction quality and compliance adherence

Stakeholder Interaction

• Work closely with Team Leads, Trainers, Quality Coaches, and Operations Teams.
• Participate in regular coaching, training, and performance reviews.
• Share customer insights and feedback with relevant internal teams.

Mandatory Skills

Inbound Sales, Telesales, Techno Sales, Consultative Selling, Customer Handling, Objection Handling, Closing Skills, CRM, Excellent English Communication, Phone & Chat Support, Consumer Technology/Product Knowledge