Consumer Platforms-Hyderabad-Digital Operations - Specialist

Job Summary

In Platform Solutions (PS), we power clients with innovative and customer-cantered financial products. We bring the best qualities of a technology player and combine that with the best attributes of a large bank. PS is comprised of four main businesses, underpinned by engineering operations, and risk management:

• Transaction Banking, a cash management and payments platform for clients building a corporate treasury system
• Enterprise Partnerships, consumer financial products that companies embed directly within their ecosystems to better serve their end customers
• Merchant Point-of-Sale Lending, a platform that provides custom credit financing for home improvement merchants to offer directly to their customers
• ETF Accelerator, a platform for clients to launch, list and manage exchange-traded funds

Asset Management Operations

How You Will Fulfill Your Potential

• Determine action required based on established procedures to protect the Bank s assets, work with supervisor on handling more complex cases
• Investigate and initiate chargeback basis customers concern, and document actions taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
• Eye for detail in investigations and identification of fraudulent activities
• Knowledge of chargeback reason codes
• Prearbitrate disputes that may need potentially more evidence from the acquirer bank
• Communicate, in a professional manner, with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred
• Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required

Role/Department

Skills Experience We're Looking For

Basic Qualifications

• Minimum graduation
• 1-2 years in disputes and chargeback process
• Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
• Strong understanding of the customer service experience
• Must be self-directed, detail oriented, driven, and able to work independently in a team-oriented and fast-paced environment

Preferred Qualifications

• Bachelor s Degree
• Fraud experience in financial services environment

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.