Consumer Platforms - Digital Operations - Specialist

Job Summary


Responsibilities

• Determine action required based on established procedures to protect the Bank s assets, work with supervisor on handling more complex cases
• Investigate and initiate chargeback basis customers concern, and document actions taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
• Eye for detail in investigations and identification of fraudulent activities
• Knowledge of chargeback reason codes
• Prearbitrate disputes that may need potentially more evidence from the acquirer bank
• Communicate, in a professional manner, with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred
• Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required

Skills Experience We're Looking For

Basic Qualifications

• Minimum graduation
• 1-2 years in disputes and chargeback process
• Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
• Strong understanding of the customer service experience
• Must be self-directed, detail oriented, driven, and able to work independently in a team-oriented and fast-paced environment

Preferred Qualifications

• Bachelor s Degree
• Fraud experience in financial services environment

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