Consultor de Relacionamento e Expansão de Clientes

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Consultor de Relacionamento e Expansão de Clientes based in Brazil.

Join a customer-focused team where building long-term relationships is key to driving business success. In this role, you will manage a portfolio of clients, helping them maximize the value of the solutions they use while identifying opportunities for growth and expansion. You'll act as a trusted advisor, working proactively to increase customer satisfaction, improve retention, and support sustainable revenue growth. Collaborating with cross-functional teams, you'll play a central role in delivering an outstanding customer experience. This opportunity is ideal for professionals who combine strong relationship-building skills with a consultative, results-oriented mindset.

Accountabilities:: Manage a portfolio of clients, maintaining strong, consultative relationships throughout the customer lifecycle.

Conduct regular meetings to understand client objectives, challenges, and opportunities for success.

Identify and develop upselling and cross-selling opportunities to drive account growth.

Proactively monitor customer health and implement retention strategies to minimize churn.

Create and execute action plans for at-risk accounts to improve engagement and long-term satisfaction.

Track key customer success metrics, including Health Score, NPS, product adoption, and payment status.

Collaborate closely with Sales, Product, Support, and Finance teams to ensure a seamless customer experience.

Maintain accurate records of customer interactions and activities within the CRM.

Monitor individual performance metrics related to customer satisfaction, retention, and revenue expansion.

Requirements

Higher education degree completed or currently in progress.

Experience in customer relationship management, customer success, account management, or consultative client service is highly desirable.

Strong communication and interpersonal skills, with the ability to build lasting client relationships.

Consultative mindset with the ability to identify business opportunities and deliver customer value.

Strong organizational skills and the ability to manage multiple client accounts simultaneously.

Results-driven profile with a focus on customer retention, satisfaction, and business growth.

Ability to work collaboratively with cross-functional teams.

Comfortable working in a fully remote environment with an appropriate home office setup.

Benefits

CLT employment contract.

100% remote work.

Flexible working hours focused on results and deliverables.

Meal and food allowance (VA/VR).

Health insurance.

Digital healthcare services.

Dental insurance.

Wellhub membership.

Sesc partnership.

Life insurance.

Funeral assistance.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1