Consultant

About the Company

Here is a professional Job Description (JD) for Ribbon SBC (Session Border Controller) – Infrastructure Support role, tailored for enterprise telecom / UCC environments:

About the Role

We are looking for a skilled Ribbon SBC Engineer to support, manage, and optimize Session Border Controller infrastructure within a complex enterprise/UCC environment. The role involves L2/L3 support, troubleshooting, configuration, and maintenance of Ribbon (Sonus) SBC platforms to ensure high availability, security, and performance of voice services.

Responsibilities

• Operations & Support
• Provide L2/L3 support for Ribbon SBC (Sonus SBC 1000/2000/5000 series)
• Monitor system performance, availability, and capacity of SBC infrastructure
• Handle incident management, problem management, and service requests
• Perform root cause analysis (RCA) for voice and signaling issues
• Ensure adherence to SLA/KPI compliance
• Configuration & Implementation
• Configure and manage: SIP trunks, dial plans, routing policies
• Transformation tables (SIP header manipulation)
• TLS/SRTP configurations for secure communication
• Support new deployments, migrations, and upgrades
• Integrate SBC with: Microsoft Teams (Direct Routing), Skype for Business / Lync, CUCM / other PBX platforms
• Troubleshooting
• Diagnose issues related to: SIP signaling (INVITE, REGISTER, BYE flows)
• Call failures, one-way audio, call drops
• Codec mismatches and media negotiation (RTP/SRTP)
• Use tools like: Ribbon SBC logs & traces, Wireshark / packet captures
• Work with carriers/vendors for end-to-end issue resolution
• Security & Compliance
• Implement and maintain: SBC security policies
• Access control and firewall configurations
• Ensure compliance with: Enterprise security standards, Telecom best practices
• Automation & Optimization (Good to Have)
• Involve in automation of routine activities
• Support scripts for configuration backup, health checks
• Continuous improvement of voice infrastructure

Qualifications

Technical Skills

• Hands-on experience with Ribbon SBC / Sonus SBC
• Strong understanding of: SIP protocol & VoIP architecture, RTP/SRTP, TLS
• Voice codecs (G.711, G.729, Opus)
• Experience in Microsoft Teams Direct Routing is highly preferred
• Knowledge of: Networking basics (TCP/IP, DNS, NAT, VLANs), Firewall and load balancing concepts

Required Skills

• Ribbon SBC management tools
• Wireshark / SIP trace utilities
• Monitoring tools (SolarWinds, Nagios, etc.)

Preferred Skills

• Strong troubleshooting and analytical skills
• Good communication skills (customer-facing role)
• Ability to handle high-priority incidents and escalations
• Team collaboration and cross-functional coordination