Consultant/Sr. Consultant-Implementation

Role & responsibilities

• Lead the end-to-end implementation of assigned software modules for clients, ensuring successful project execution from requirement gathering through go-live.
• Understand and analyze client business processes, gather and document business requirements, and map them to the product to deliver effective solutions.
• Configure the application based on client requirements, validate system setup, and support data migration activities before deployment.
• Conduct product demonstrations and deliver functional training to end users and system administrators, enabling them to effectively use and manage the application.
• Guide customer system administrators on system configuration, data uploads, and ongoing maintenance to ensure long-term self-sufficiency.
• Coordinate with internal Product, Development, and QA teams to manage implementation activities, resolve functional and technical issues, and ensure timely project delivery.
• Prepare and execute test scenarios, support User Acceptance Testing (UAT), validate enhancements and bug fixes, and ensure the solution meets business requirements.
• Analyze and troubleshoot application issues, provide functional resolutions or workarounds, and collaborate with technical teams for issue resolution when required.
• Plan and support go-live activities, monitor post-implementation stabilization (hypercare), and ensure a smooth transition to the support phase.
• Maintain proactive communication with clients throughout the implementation lifecycle by providing regular project updates, managing expectations, and ensuring high customer satisfaction.

Preferred candidate profile

• High customer orientation and ability to build as well as manage strong customer relationships.
• Great listening skills to be able to understand customer expectations accurately.
• Solution oriented mindset with high accountability and reliability to be able to effectively solve customer problems in a timely manner.
• Strong written and verbal communication skills, as well as collaborative approach with ability to work as a team player.
• Ability to manage pressure effectively and deliver quality output within project timelines.