Consultant Solution Design
Infosys BPM · Bengaluru · onsite · Posted 47d ago
Undisclosed4–9 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles & Responsibilities
Lead solution design & Support delivery operations for Trust & Safety services including content moderation, annotation, ad review, platform integrity, policy operations, AI safety, fraud, risk, and human-in-the-loop services.
Analyze RFPs, client requirements, volumes, workflows, SLAs, risks, languages, and locations to define scope, assumptions, dependencies, and design principles.
Design operating models, process architecture, delivery locations, role structures, governance, quality controls, training, workforce plans, escalations, and transition approaches.
Build effort and FTE models using volume, AHT, productivity, shrinkage, coverage, quality, and support-ratio assumptions.
Create proposals, solution narratives, presentations, process flows, assumptions, risk registers, implementation plans, and executive summaries.
Identify automation, analytics, AI, and workflow-enablement opportunities while ensuring human oversight, privacy, security, and responsible-AI controls.
Maintain reusable practice assets, benchmarks, templates, credentials, case studies, estimation tools, and knowledge repositories.
Support practice delivery through pursuit trackers, action logs, capability plans, governance reviews, stakeholder updates, and closure of dependencies.
Mentor junior team members, review deliverables, and support capability development across Trust & Safety solution design.
Support practice strategy through market research, competitive analysis, capability-gap identification, leadership updates, and new service-offering development.
Educational Requirement
MBA
Preferred Skills
DATA
Service Line
BPO Service Line
Educational Requirement
MBA
Preferred Skills
DATA
Service Line
BPO Service Line
Sourced from naukri
Skills
AutomationMarket ResearchSolution Designcase studiesworkflowscontent moderationdelivery operationsCompetitive AnalysisAnalyticsResearchArchitectureoperationsbpoAhtArtificial Intelligence
About Infosys BPM
Infosys BPM
BPO
12.9k+
employees
2002
24 years old
Bangalore/Bengaluru, Karnataka
India
About
Infosys BPM, the business process management subsidiary of Infosys Limited, provides end-to-end transformative Digital BPM services for global enterprises.
Industries
BPOFinancial Services
Employee ratings
12,063 reviews
3.5/ 5
Culture
3.6
Career growth
2.7
Work-life
3.5
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