Consultant - Quality
Infosys BPM · Pune · onsite · Posted 33d ago
Undisclosed7–12 yrsfulltimeSourced from
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About this role
Job Summary
Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process reengineering. Todays operational landscape is quite complex, and business processes are critical in achieving the companys goals and any inefficiencies in processes will lead to lesser agility and make companies lose their competitive edge in the market. We, at Infosys BPM Quality team, work closely with delivery and client stakeholders and use various continuous improvement levers to build a strong process improvement culture in client engagement which helps processes to achieve higher efficiency, effectiveness thus leading to superior customer experience for our clients.
Responsibilities Purpose/Essence of the role: Build process improvement culture in client processes and use various Continuous Improvement levers along with domain knowledge to identify process improvement opportunities to achieve higher efficiency, effectiveness and experience for our customers. Role requires a strong understanding of Improvement methodology like Six Sigma LEAN with good awareness about RPA / Digital technologies.
- Identify improvement opportunities in Client processes: Identify the opportunity areas in client processes resulting in Business value delivery; Analyze the requirements by demonstrating strong Domain knowledge, understanding of client business scenario, understanding constraints in implementation solutions and technology in Digital space; Identify opportunities to implement RPA/Tactical automation solution in FA Domain; Drive Top down opportunity identification workshops and bottom-up ideation initiatives for creation of high impact pipeline of process improvement opportunities Process, operations, business data analysis to identify improvement opportunities. Validation of opportunities and conversion in to the projects.
- Mentor projects: Mentor / Lead Process Improvement projects using methodologies like Six Signa Yellow Belt, Green Belt, Black Belt, Lean and Design thinking etc.) to implement process improvement through structured approach. Conduct toll gates review and guide project leaders for appropriate storyboard creation and update in the project management tool of PI projects. Govern the process of validation and sign off of the project closures in the project management portal.
- Client Management: Participate in client interactions to present the process improvement case studies. Establish Governance with the client for project opportunity identification/ workshops, project validations and sign offs
- Build process excellence culture: Design (Customize) and deploy Process Improvement framework for the engagement (s) by gathering requirements from stakeholders. Drive Certification program at the engagement level and participate in the training programs as trainers. Conduct in house training programs on Lean Six Sigma methodology (YB and GB). Drive Certification program at the engagement level
- Analyze structural feedback from the Stakeholders: Support process owner to drive improvement plan for CSAT at org. level, analyze, provide feedback and drive corrective and preventive actions.
- Create Branding for Quality/Organization: Creating awareness by training and bringing visibility to quality initiatives in the engagement in order to drive Process Improvement culture. Creating process improvement case studies and socializing with teams on various success initiatives of engagement performance
Graduate
Preferred Skills Quality->Quality Consulting
Service Line Quality
Sourced from naukri
Skills
CSATCustomer ExperienceAutomationcase studiesrpasigmasix sigmadesign thinkingBrandingBpmBlack BeltGreen BeltStoryboardProcess ExcellenceProcess Improvementbusiness dataProject Managementoperations
About Infosys BPM
Infosys BPM
BPO
12.9k+
employees
2002
24 years old
Bangalore/Bengaluru, Karnataka
India
About
Infosys BPM, the business process management subsidiary of Infosys Limited, provides end-to-end transformative Digital BPM services for global enterprises.
Industries
BPOFinancial Services
Employee ratings
12,063 reviews
3.5/ 5
Culture
3.6
Career growth
2.7
Work-life
3.5
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