Consultant | Programme Operations Manager

Role & responsibilities

• Prepare and maintain workplans, implementation schedules, responsibility matrices, and progress trackers for NDTS activities.
• Coordinate meetings, workshops, consultations, webinars, reviews, and stakeholder engagement activities.
• Maintain action trackers, issue logs, risk registers, decision records, and escalation trackers.
• Follow up with PMU members, Government departments, States, industry bodies, and implementation partners on agreed actions.
• Support preparation of progress reports, presentations, meeting minutes, dashboards, and review notes.
• Assist the Team Lead in monitoring milestones, deliverables, dependencies, and implementation risks.
• Track the 100-day plan, annual action plans, and NDTS roadmap milestones.
• Coordinate communication, stakeholder outreach, and change management activities.
• Support preparation and dissemination of awareness material, newsletters, advisories, FAQs, and outreach content.
• Coordinate capacity-building programmes, workshops, webinars, training, and knowledge-sharing initiatives.
• Prepare and maintain training calendars, SOPs, toolkits, user guides, and programme documentation.
• Maintain programme dashboards, KPI trackers, reporting calendars, and status reports.
• Support audits, evaluations, assessments, and programme reviews through coordination and documentation.
• Maintain repositories of project documents, knowledge products, best practices, implementation learnings, and stakeholder inputs.

Provide day-to-day programme management, coordination, documentation, and operational support for NDTS implementation.

Preferred candidate profile

• Experience in designing, developing, testing, and maintaining web and enterprise applications.
• Experience in programme management, PMO operations, project coordination, government consulting, implementation support, or digital transformation initiatives.
• Experience in preparing project plans, monitoring progress, managing deliverables, coordinating stakeholders, and supporting programme governance activities.
• Experience in organizing workshops, consultations, training programmes, capacity-building initiatives, and multi-stakeholder engagements.
• Familiarity with monitoring frameworks, reporting mechanisms, dashboard preparation, risk tracking, and issue management processes.
• Experience working with Government departments, public sector programmes, multi-agency initiatives, or large transformation projects would be desirable.

Strong documentation, communication, stakeholder coordination, follow-up, and organizational skills.

Mandatory

• Bachelors degree in engineering, Technology, Management, Business Administration, Public Policy, Economics, Tourism, or related discipline.
• 8+ years of relevant Industry experience.

Desirable

• MBA/PGDM, masters in management, Public Administration, Project Management, or equivalent

Certifications in Project Management (PMP/PRINCE2), PMO, Agile, Change Management, or related areas