Consultant - Product Support Analyst
HCA Healthcare · Hyderabad · onsite · Posted 71d ago
Undisclosed7–12 yrsfulltimeSourced from
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About this role
The Consultant Clinical Applications Training & Capability Development is responsible for designing, developing, implementing, and continuously enhancing the Clinical Applications Support Learning Program for healthcare application support professionals. The consultant will establish a structured learning framework that enables new hires and existing associates to build technical, clinical, operational, and professional competencies required to support Electronic Health Records (EHR), Clinical Ancillary Systems, Healthcare Interoperability platforms, and related healthcare technologies.
The role combines instructional design, curriculum development, training delivery, learning governance, and capability development to create a scalable learning ecosystem. Working closely with Clinical SMEs, Operations Leaders, Solution Architects, and Learning & Development teams, the consultant will develop learning paths, competency frameworks, hands-on labs, assessments, certification programs, and knowledge management assets that improve workforce readiness and accelerate time-to-productivity.
The consultant will also drive continuous improvement by evaluating training effectiveness, incorporating emerging healthcare technologies and operational changes into the curriculum, and recommending innovative learning methodologies including blended learning, e-learning, simulations, and experiential learning.
Major Responsibilities:
Design, develop, and continuously enhance the Clinical Applications Support Training Program, including curriculum, learning paths, competency frameworks, and certification programs.
Develop engaging learning content, including instructor-led training, e-learning modules, hands-on labs, simulations, assessments, and knowledge assets.
Deliver training programs and facilitate workshops, boot camps, knowledge transition sessions, and practical labs for new hires and existing associates.
Partner with Clinical SMEs, Operations, and Learning & Development teams to identify capability needs and ensure curriculum aligns with business and operational objectives.
Develop and maintain training documentation, SOPs, knowledge articles, and learning repositories to support ongoing capability development.
Measure training effectiveness through learner assessments, feedback, and operational performance metrics, and implement continuous improvements.
Manage training governance, curriculum updates, version control, and learning standards to ensure content remains current with healthcare technologies and organizational processes.
Support onboarding, workforce readiness, and capability development initiatives that improve time-to-productivity and overall support excellence.
Promote a culture of continuous learning, knowledge sharing, and professional development across Clinical Applications Support teams.
Education & Experience:
Bachelor's Degree in Healthcare or Information Systems or Computer Science or Nursing or Life Sciences or related field
Experience in healthcare IT operations
Preferred
7 + years designing and developing enterprise learning programs
Experience developing competency-based learning frameworks
Experience delivering instructor-led technical training
Experience with Learning Management Systems (LMS)
Required
Orequivalent combination of education and/or experience
Licenses, Certifications, & Training:
Certified Professional in Learning & Performance (CPLP/CPTD)
Preferred
Knowledge, Skills, Abilities, Behaviors:
Learning& Development
- Instructional Design methodologies (ADDIE, SAM, Bloom's Taxonomy)
- Curriculum development
- Adult learning principles
- Learning needs analysis
- Competency framework design
- Learning pathway development
- Assessment design
- Certification program development
- Learning analytics
- Learning Management Systems (LMS)
HealthcareDomain
- U.S. Healthcare ecosystem
- Clinical workflows
- EHR systems
- Laboratory, Radiology, PACS and Pharmacy applications
- Healthcare interoperability (HL7, FHIR, DICOM)
- ITIL support operations
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
DICOMknowledge managementinstructional designcurriculum developmentlearning management systemsFHIREHRaddieFramework designInstructorAnalyticsApplication SupportApplications Supporthealthcare itHealthcareLife Sciences
About HCA Healthcare
HCA Healthcare
Healthcare
4.0k+
employees
Nashville, TN
USA
₹17.9L PA avg
Avg at HCA Healthcare
About
HCA Healthcare - India is an integral innovation and operational hub in support of HCA Healthcare and our mission: Above all else, we are committed to the care and improvement of human life. HCA Healthcare is a company focused on creating healthier tomorrows through the delivery of patient-centered care across approximately 190 hospitals and 2,400 sites of care in the United States and United Kingdom.
Every day, our colleagues around the world go to work with a collective focus: our patients. This focus positively impacts the care experience at the bedside and beyond. HCA Healthcare - India serves as a vital hub for operations and supports HCA Healthcares work to enhance healthcare delivery through technology and innovation.
Industries
Healthcare
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