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    Job · 11016360

    HCA Healthcare logo

    Consultant - Product Support Analyst

    HCA Healthcare · Hyderabad · onsite · Posted 71d ago

    Undisclosed7–12 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role



    The Consultant Clinical Applications Support Training Program will be responsible for designing, coordinating, facilitating, and continuously improving the Clinical Applications Support Training Program for new team members supporting Electronic Health Records (EHR), Clinical Ancillary Systems, Healthcare Interoperability platforms, and healthcare application support operations.

    The consultant will serve as the primary training facilitator, ensuring new hires acquire the healthcare domain knowledge, clinical workflow understanding, technical application knowledge, and operational support capabilities required to successfully transition into production support roles.

    This role will collaborate with Clinical Applications SMEs, Operations Leaders, Technical Architects, Learning & Development teams, and Business Stakeholders to develop structured learning content, conduct instructor-led training, facilitate hands-on labs, assess learner progress, and continuously enhance the curriculum based on operational needs.

    The consultant is expected to bring expertise in healthcare application support, adult learning principles, healthcare interoperability, and ITIL-based support operations while ensuring high-quality knowledge transfer and learner engagement.

    Major Responsibilities:
    Training Program Delivery
    o Deliver instructor-led training for Clinical Applications Support curriculum.
    o Facilitate onboarding programs for new support analysts.
    o Conduct classroom, virtual, and hybrid learning sessions.
    o Manage end-to-end execution of the 810 week Clinical Applications Support Training Program.
    o Coordinate training schedules, learner progress, and assessments. 

     
    Curriculum Development
    o Develop and continuously improve training materials, presentations, learner guides, and reference documentation.
    o Update curriculum based on application enhancements, operational changes, and healthcare technology trends.
    o Collaborate with SMEs to create new learning modules.
    o Ensure training content aligns with organizational standards and healthcare best practices.

    Clinical Applications Training : For all modules within EMR.
    Knowledge Management
    o Develop knowledge articles, SOPs, FAQs, and troubleshooting guides.
    o Maintain training repositories and learning documentation.
    o Standardize learning materials across support teams.
    o Ensure version control for all curriculum content.

    Learner Assessment
    o Design quizzes, practical evaluations, and certification assessments.
    o Evaluate learner readiness before production deployment.
    o Provide coaching and developmental feedback.
    o Identify learning gaps and recommend improvement plans. 

     
    Stakeholder Collaboration
    o Partner with Operations Managers to understand skill requirements.
    o Coordinate SME sessions across multiple application teams.
    o Support leadership with training dashboards and progress reports.
    o Participate in knowledge transition sessions for new projects. 

     
    Continuous Improvement
    o Analyze learner feedback and operational performance.
    o Recommend improvements to training effectiveness.
    o Track training KPIs and certification metrics.
    o Support automation and digital learning initiatives.

    Education & Experience:
    Bachelor's Degree in Healthcare or Information Systems or Computer Science or Nursing or Life Sciences or related field
    Experience in healthcare IT operations
    Preferred

    7 + years supporting Healthcare Applications


    Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    Sourced from naukri

    Skills

    Automationknowledge managementoperational supportcurriculum developmentAws EmrEHRadult learningInstructordeploymentApplications Supporthealthcare technologyhealthcare itHealthcareOnboardingoperationsLife Sciences

    About HCA Healthcare

    HCA Healthcare logo

    HCA Healthcare

    Healthcare

    4.0k+

    employees

    Nashville, TN

    USA

    ₹17.9L PA avg

    Avg at HCA Healthcare

    About

    HCA Healthcare - India is an integral innovation and operational hub in support of HCA Healthcare and our mission: Above all else, we are committed to the care and improvement of human life. HCA Healthcare is a company focused on creating healthier tomorrows through the delivery of patient-centered care across approximately 190 hospitals and 2,400 sites of care in the United States and United Kingdom.


    Every day, our colleagues around the world go to work with a collective focus: our patients. This focus positively impacts the care experience at the bedside and beyond. HCA Healthcare - India serves as a vital hub for operations and supports HCA Healthcares work to enhance healthcare delivery through technology and innovation.

    Industries

    Healthcare

    Employee ratings

    9 reviews

    4.7/ 5

    Culture

    4.3

    Career growth

    3.3

    Work-life

    4.1

    Employees rate it well for

    Company Culture47Job Security47

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