Consultant - Product Operations
HCA Healthcare · Hyderabad · onsite · Posted 45d ago
Undisclosed10–15 yrsfulltimeSourced from
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About this role
JOB INFORMATION
Job Title Name:
Product Operations
HCA India Grade / Level:
Consultant
JOB PURPOSE
Consultant - Product Operations will have a strong technical background, extensive experience in product support and operations, and a proven track record of managing teams in a fast-paced environment. This role requires expertise in Azure DevOps, ServiceNow, Confluence, and product support.
MAJOR RESPONSIBILITIES AND ACCOUNTABILITIES
Lead the Product Operations team.
Oversee implementation and maintenance of Azure DevOps, ServiceNow, Jira, and Confluence.
Develop strategies to improve product support and operations.
Collaborate with cross-functional teams for seamless product delivery.
Monitor and analyze product performance metrics.
Manage and prioritize product support issues.
Maintain documentation and knowledge bases.
Provide technical guidance and mentorship.
Ensure compliance with industry standards and regulations.
Coordinate with external vendors and partners.
Drive continuous improvement initiatives.
Lead incident management and root cause analysis.
Monitor team progress, track KPIs, and meet organizational targets.
Set goals for resources, encourage innovation, automation, and best practices.
Strategic planning and operational governance
Infrastructure and tooling strategy in collaboration with cloud engineering (GCP)
Team Leadership and Collaboration:
Lead and mentor a team of analysts, software engineers, and cloud engineers.
Assign incidents to appropriate team members and monitor progress.
Collaborate with product, engineering, and operations teams.
Stakeholder engagement across product, engineering, clinical, and data teams
Standards and Compliance:
Establish and enforce architecture standards and security measures.
Ensure compliance with industry regulations, Compliance and healthcare standards (HIPAA, HITRUST, ISAM, ARB, AIA)
R EPORTING STRUCTURE
Does this position formally supervise employees (Y / N)
N
JOB SPECIFICATIONS
Qualification
B.Tech or Bachelors degree in information technology, computer science or related fields
Relevant certifications such as ITIL, GCP are a plus.
Years of Experience
10+ years in healthcare operations or product support.
4+ years in a leadership role managing cross-functional teams or healthcare product owner.
Strong understanding of GCP/cloud infrastructure and healthcare data standards (FHIR, HL7)
At least 3-5 years of experience in leading and managing Product operations/support.
Experience communicating with healthcare professionals is a plus.
Skills and Capabilities
Details
People Management
Exceptional communication skills
Ability to motivate the team to provide strong operational support.
Strong interpersonal skills to foster collaboration across diverse teams.
Technical Skills
Strong technical background with hands-on experience in Azure DevOps, ServiceNow, Jira and Confluence.
Strong SQL skills. BigQuery, PostgreSQL, and SQL Server is a plus.
Proven experience in managing and leading teams in a fast-paced environment.
Strong understanding of GCP/cloud infrastructure and healthcare data standards (FHIR, HL7)
Working knowledge of healthcare applications like EHR, EMR, Practice Management systems etc.
Experience with compliance frameworks and operational tooling (e.g., ServiceNow, Datadog, Confluence)
Excellent communication and stakeholder management skills
Experience with ITSM and Change Management
Excellent problem-solving and analytical skills, with the ability to make data-driven decisions.
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Experience in the healthcare industry is a plus.
Knowledge of industry standards and regulations related to healthcare products.
Proficiency in scripting and automation tools to enhance operational workflows.
Experience with cloud platforms and infrastructure management.
Familiarity with ITIL processes and best practices.
Strong project management skills, with the ability to manage multiple projects simultaneously.
Knowledge of cybersecurity principles and practices to ensure the security of product operations.
Other Skills
Exceptional communication and presentation skills to articulate technical strategies to non-technical stakeholders.
Strong problem-solving and analytical thinking abilities.
Experience in managing budgets, optimizing cloud costs, and driving ROI.
A proactive mindset with a focus on innovation and continuous improvement.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
AutomationAzure DevopsAutomation Toolsanalytical thinkingcloud engineeringcloud platformsConfluenceArticulatebigqueryChange ManagementcloudCyber SecurityArchitecturecomplianceMicrosoft AzureCommunication And Interpersonal Skills
About HCA Healthcare
HCA Healthcare
Healthcare
4.0k+
employees
Nashville, TN
USA
₹17.9L PA avg
Avg at HCA Healthcare
About
HCA Healthcare - India is an integral innovation and operational hub in support of HCA Healthcare and our mission: Above all else, we are committed to the care and improvement of human life. HCA Healthcare is a company focused on creating healthier tomorrows through the delivery of patient-centered care across approximately 190 hospitals and 2,400 sites of care in the United States and United Kingdom.
Every day, our colleagues around the world go to work with a collective focus: our patients. This focus positively impacts the care experience at the bedside and beyond. HCA Healthcare - India serves as a vital hub for operations and supports HCA Healthcares work to enhance healthcare delivery through technology and innovation.
Industries
Healthcare
Employee ratings
9 reviews
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Culture
4.3
Career growth
3.3
Work-life
4.1
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