Consultant - Product Operations

Job Information

Job Title Name: Product Operations

HCA India Grade / Level: Consultant

Job Summary

Consultant - Product Operations will have a strong technical background, extensive experience in product support and operations, and a proven track record of managing teams in a fast-paced environment. This role requires expertise in Azure DevOps, ServiceNow, Confluence, and product support.

Major Responsibilities and Accountabilities

Product Operations Management

• Lead the Product Operations team.
• Oversee implementation and maintenance of Azure DevOps, ServiceNow, Jira, and Confluence.
• Develop strategies to improve product support and operations.
• Collaborate with cross-functional teams for seamless product delivery.
• Monitor and analyze product performance metrics.
• Manage and prioritize product support issues.
• Maintain documentation and knowledge bases.
• Provide technical guidance and mentorship.
• Ensure compliance with industry standards and regulations.
• Coordinate with external vendors and partners.
• Drive continuous improvement initiatives.
• Lead incident management and root cause analysis.
• Monitor team progress, track KPIs, and meet organizational targets.
• Set goals for resources, encourage innovation, automation, and best practices.
• Strategic planning and operational governance
• Infrastructure and tooling strategy in collaboration with cloud engineering (GCP)

Team Leadership and Collaboration

• Lead and mentor a team of analysts, software engineers, and cloud engineers.
• Assign incidents to appropriate team members and monitor progress.
• Collaborate with product, engineering, and operations teams.
• Stakeholder engagement across product, engineering, clinical, and data teams

Standards and Compliance

• Establish and enforce architecture standards and security measures.
• Ensure compliance with industry regulations, Compliance and healthcare standards (HIPAA, HITRUST, ISAM, ARB, AIA)

Reporting Structure

• Does this position formally supervise employees? (Y / N): N

Job Specifications

Qualification

• B.Tech or Bachelor's degree in information technology, computer science or related fields
• Relevant certifications such as ITIL, GCP are a plus.

Years of Experience

• 10+ years in healthcare operations or product support.
• 4+ years in a leadership role managing cross-functional teams or healthcare product owner.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.