Consultant - Office 365 Exchange Online

PRIMARY SKILLS

Admin Center Operations: Practical knowledge of Microsoft 365 admin center portals.
Core App Support: Troubleshooting skills for Exchange Online, Teams, and OneDrive.
SharePoint Basics: Understanding of SharePoint site permissions and document libraries.
File and Print Services: Troubleshooting, setup
Basic Scripting: Ability to run existing PowerShell scripts for bulk modifications.
Advanced Architecture: Deep expertise in tenant design, domain management, and routing.
Automation Engineering: Mastery of advanced PowerShell scripting and Microsoft Graph API.
Identity & Governance: Expert knowledge of Entra ID Conditional Access and Identity Protection.
Security & Compliance: Hands-on experience with Microsoft Purview and retention rules.

ROLE AND RESPONSIBILITIES

Design and implement advanced conditional access and data protection policies.
Build advanced PowerShell automation scripts to optimize routine tenant management.
Investigate complex, escalated Level 3 technical issues and security events.
Manage third-party application integrations via Entra ID enterprise registrations.
Audit tenant configurations against industry compliance and security benchmarks.
Manage daily user provisioning, licensing, and access control settings.
Monitor Microsoft 365 service health dashboards and report active outages.
Update documentation for internal IT procedures and user self-service guides.
Assist in standard data migration tasks using native Microsoft utilities.
Configure standard shared mailboxes, distribution lists, and security groups.
Driving key KPI improvement month on month
Drive Knowledge Management , Process management, Client sign off
Drive Key initiatives, CSIP, Automations , Customer Value additions
Drive Ticket Reduction, Effort Reduction,
Lead Client discussion on Key initiatives driving and outcomes
Lead MSR/QBR , drive Ops as per Client Sensitivities and Priorities
Understanding of Benchmarking , Best practices as per industry standard and peer companies which can be driven in the area assigned
Understanding and adopting AI in the area of operation and able show value addition to client.
Drive CSAT and TCSAT >4. 5 /5

Fluent in English, in both oral and written communication
Willingness to do 24x7 Rotational Shift, ability to working from office is preferred, location will be city with Yash Office.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Education: Bachelors degree in Computer Science, engineering, or related technical field.
Experience: 4 to 6 years of enterprise-level Microsoft 365 administrative experience.
Certifications: Microsoft 365 Certified: Administrator Expert is highly preferred.
Candidates who are confident of clearing extensive Background verification till previous Organization only shall apply

PREFERRED SKILLS

Cloud Integration: Understanding of broader Azure infrastructure and cloud security practices.

Hybrid Infrastructure: Managing hybrid Exchange servers and Microsoft Entra Connect sync.
Active Directory: GPO, Clean-up

BEHAVIORAL ATTRIBUTES

Customer Focused: Patient, helpful approach when guiding non-technical end-users.
Detail Oriented: Accurate execution of user lifecycle processes and access rights.
Quick Learner: Enthusiastic about mastering new platform features and updates.
Analytical Thinker: Strong root-cause analysis skills for complex systemic platform issues.
Strong Communicator: Confidently presents technical strategies to leadership and security teams.