Consultant - O&E Business Operations

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Consultant, IT service Operations Job Location: Gurgaon/ Banglore Function: O&E- Service Delivery Job Level: S2 Core / Advance Employment Type: Permanent

Why we need this role We are seeking a highly skilled Automation & Transformation Consultant to drive centralized ownership across O&E towards, AI/automation and digital transformation. This role involves analyzing, identifying opportunities for automation, and implementing cutting-edge automation technologies related to RPA automation. Join us and you will be part of a fast-growing community of like-minded experts to grow and learn alongside you in your career.

What You Will Do Key Responsibilities:-

• Process intelligence using advanced analytics, AI models, and tools like Power BI, SQL, and Python to optimize efficiency.
• Cross-functional collaboration with IT, business units, and leadership to align automation with strategic goals.
• ROI & KPI tracking to measure cost reduction, productivity gains, cycle time improvements, and customer experience impact.
• Automation opportunity identification leveraging RPA, IA, ML, and Generative AI to prioritize high-value use cases. Working with web scraping techniques for multiple automations.
• End-to-end automation delivery governing RPA workflows and Python-based solutions. Innovation adoption by evaluating and onboarding emerging technologies such as Generative AI copilots and modern web frameworks.

What We're Looking For Skills & Experience that are mandatory:

• 10-15 years of experience in analytics and process automation –web scraping, data extraction with proven track record of handling complex data science projects
• Excellent knowledge of SQL, Power BI with developing complex queries and stored procedures for data manipulation in SQL and DAX in powerbi.
• Profiecienct in Python as programming language for data manipulation, web scrpaing, web design frameworks, OCR/AI/ML integration with libraries like Flask/Django, Pandas, Scrapy, Selenium, Requests, Tesseract, EasyOCR, Pytorch/Tensorflow/Transformers etc.
• Strong understanding in identifying the opportunities and converting into a scalable solution

Preffered Skills

• Knowledge of front end technologies like html, javacript and CSS
• Familarity with reverse engineering APIs or handling AJAX-based websites for efficient data extraction
• Deployment knowldge in enterprise level systems like IIS, Docker, Kubernetes etc.
• Understanding of legacy automation tool like VBA.
• Understanding of RPA tools like UIPath, Automation Anywhere, Blueprism etc.

Education A bachelor’s or master’s degree in a quantitative field or relevant experience

What We Offer You Looking to make a mark? At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Diversity and inclusion

• Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Most Recently We Have

• Signed the UN Women Empowerment Principles which guide our Gender Action Plan
• Trained 60 (and growing) Colties to be Mental Health First Aiders
• Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.

Benefits Our benefits support you through all parts of life, for both physical and mental health.

• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity employee networks.

A global network

• When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.