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    Job · 16454019

    enGen Global logo

    Consultant - NOC/Command Center

    enGen Global · Hyderabad · onsite · Posted 43d ago

    Undisclosed6–9 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    Job Description

    NOC Consultant

    enGen Global is an emerging global healthcare partner that delivers strategic innovation, expertise, and flexibility to its healthcare partners. Being a US healthcare conglomerate captive, we have direct access to deeper insights that help us accelerate our learning process and keeps us ahead of the curve. Thryve delivers next-generation solutions that enable our healthcare partners to provide positive experiences to their consumers.

    Our global collaborative of healthcare, operations, and IT experts creates innovative and sustainable processes for our clients, which keeps the ever-evolving consumers engaged and assists them in managing the future of their healthcare better. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. enGen Global is an equal opportunity employer and places a high value on integrity, diversity, and inclusion in the organization.

    JOB SUMMARY

  1. Act as the senior operational point of contact during Priority 1 and Priority 2 incidents, ensuring timely technical engagement, escalation, stakeholder communication, and service restoration.

  2. Lead technical bridge calls by establishing incident command, assigning workstreams, tracking recovery actions, and maintaining clear communication cadence.

  3. Perform advanced event correlation across infrastructure, network, application, middleware, database, and cloud monitoring platforms.

  4. Validate alerts based on business impact and service criticality to reduce false positives, duplicate incidents, and unnecessary escalations.

  5. Identify monitoring gaps and recommend improvements to alert thresholds, dashboards, service maps, dependency views, and escalation workflows.

  6. Mentor junior NOC analysts and provide technical guidance during complex incidents, shift operations, and troubleshooting activities.

  7. Review shift handovers for completeness, operational risk, pending escalations, critical alerts, and follow-up actions.

  8. Coordinate with application, infrastructure, cloud, network, cybersecurity, service desk, and vendor teams for end-to-end incident resolution.

  9. Support problem management by contributing incident timelines, technical evidence, recurring-failure trends, and corrective or preventive actions.

  10. Participate in change readiness reviews and assess the operational impact of planned infrastructure and application changes.

  11. Drive continual service improvement initiatives using incident trends, repeat-alert analysis, response-time data, and operational observations.

  12. Ensure adherence to incident management, escalation, communication, documentation, and SLA goverce standards.

  13. Provide operational inputs for capacity planning, availability improvement, resilience planning, and disaster-recovery readiness.

  14. Support audit and compliance requirements by maintaining accurate evidence, incident records, shift logs, and operational documentation.

  15. Participate in on-call or rotational support and provide senior-level coverage for critical business services.

    ESSENTIAL RESPONSIBILITIES

  16. Monitoring Observability Tools

  17. ServiceNow Incident Management

  18. Major Incident Support

  19. Event Correlation Impact Analysis

  20. Escalation Management

  21. Infrastructure Operations (Windows/Linux/Network/Cloud)

  22. ITIL Process Knowledge

  23. Stakeholder Communication

  24. Operational Reporting Analytics

    Technical Skills

  25. Enterprise Monitoring Observability (Dynatrace, Grafana)

  26. Infrastructure Fundamentals (Windows, Linux, Network, Cloud)

  27. Application Middleware Monitoring

  28. Root Cause Analysis (RCA) Support

  29. Dashboard Operational Reporting

  30. Automation Awareness (PowerShell, Python, Ansible preferred)

    Incident Management Skills

  31. Incident Triage Prioritization

  32. P1/P2 Major Incident Identification

  33. Escalation Management

  34. SLA Tracking Goverce

  35. Service Restoration Coordination

  36. Bridge Call Support Incident Documentation

  37. Post Incident Review (PIR) Participation

    Operational Skills

  38. Impact Assessment

  39. Resolver Team Coordination

  40. Shift Handover Management

  41. Runbook SOP Adherence

  42. Change Awareness Operational Risk Assessment

  43. Continuous Service Improvement

  44. Operational Analytics Trend Analysis

    Soft Skills

  45. Strong Analytical Thinking

  46. Problem Solving

  47. Effective Communication

  48. Stakeholder Management

  49. Decision Making Under Pressure

  50. Collaboration Across Technical Teams

  51. Ownership Accountability

    EDUCATION

  52. Any Degree

    EXPERIENCE

  53. 6 - 9 years in NOC/Command Center

    Shift Details

  54. Ready to work in Rotational Shift (24*7 support model)

    55. Sourced from naukri

    Skills

    AutomationGrafanaCloud MonitoringCadenceDynatracecorrelationimpact analysisDashboardAnalyticsCall SupportImpact AssessmentCommand CenterHealthcarecloudCyber SecuritycomplianceAnsibleEscalation Management

    Consultant - NOC/Command Center · waiting for your command