Consultant - Microsoft 365

3-5 Years

Roles and Responsibilities:

• Design and implement advanced conditional access and data protection policies.
• Build advanced PowerShell automation scripts to optimize routine tenant management.
• Investigate complex, escalated Level 3 technical issues and security events.
• Manage third-party application integrations via Entra ID enterprise registrations.
• Audit tenant configurations against industry compliance and security benchmarks.
• Manage daily user provisioning, licensing, and access control settings.
• Monitor Microsoft 365 service health dashboards and report active outages.
• Update documentation for internal IT procedures and user self-service guides.
• Assist in standard data migration tasks using native Microsoft utilities.
• Configure standard shared mailboxes, distribution lists, and security groups.
• Driving key KPI improvement month on month
• Drive Knowledge Management , Process management, Client sign off
• Drive Key initiatives, CSIP, Automations , Customer Value additions
• Drive Ticket Reduction, Effort Reduction,
• Lead Client discussion on Key initiatives driving and outcomes
• Lead MSR/QBR , drive Ops as per Client Sensitivities and Priorities
• Understanding of Benchmarking , Best practices as per industry standard and peer companies which can be driven in the area assigned
• Understanding and adopting AI in the area of operation and able show value addition to client.
• Drive CSAT and TCSAT >4. 5 /5

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Education: Bachelors degree in Computer Science, engineering, or related technical field.
• Experience: 4 to 6 years of enterprise-level Microsoft 365 administrative experience.
• Certifications: Microsoft 365 Certified: Administrator Expert is highly preferred.
• Candidates who are confident of clearing extensive Background verification till previous Organization only shall apply

PREFERRED SKILLS:

• Cloud Integration: Understanding of broader Azure infrastructure and cloud security practices.

BEHAVIORAL ATTRIBUTES:

• Customer Focused: Patient, helpful approach when guiding non-technical end-users.
• Detail Oriented: Accurate execution of user lifecycle processes and access rights.
• Quick Learner: Enthusiastic about mastering new platform features and updates.
• Analytical Thinker: Strong root-cause analysis skills for complex systemic platform issues.
• Strong Communicator: Confidently presents technical strategies to leadership and security teams.

PRIMARY SKILLS:

• Admin Center Operations: Practical knowledge of Microsoft 365 admin center portals.
• Core App Support: Troubleshooting skills for Exchange Online, Teams, and OneDrive.
• SharePoint Basics: Understanding of SharePoint site permissions and document libraries.
• File and Print Services: Troubleshooting, setup
• Basic Scripting: Ability to run existing PowerShell scripts for bulk modifications.
• Advanced Architecture: Deep expertise in tenant design, domain management, and routing.
• Automation Engineering: Mastery of advanced PowerShell scripting and Microsoft Graph API.
• Identity & Governance: Expert knowledge of Entra ID Conditional Access and Identity Protection.
• Security & Compliance: Hands-on experience with Microsoft Purview and retention rules.
• Fluent in English, in both oral and written communication
• Willingness to do 24x7 Rotational Shift, ability to working from office is preferred, location will be city with Yash Office.

DESIRABLE SKILLS:

• Hybrid Infrastructure: Managing hybrid Exchange servers and Microsoft Entra Connect sync.
• Active Directory: GPO, Clean-up

Accountability:

• Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership.

Agility:

• Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.

Collaboration:

• Participates in team activities and reaches out to others in team to achieve common goals.

Customer Focus:

• Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time.

Communication:

• Effectively communicates in written and oral form, well-organized thoughts to others. Speaks openly and honestly with all employees.

Drives Results:

• Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets.