Consultant, I&O Operations
Cargill India · Bengaluru · onsite · Posted 2d ago
Not disclosed5–7 yrsfulltimeSourced from
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About this role
Job Purpose and Impact
The ServiceNow ITSM Developer, Professional job builds and supports the ServiceNow IT Service Management platform that the organization relies on to manage its services. With limited supervision, this job configures and develops the Incident, Problem, Change and Service Catalog modules, and delivers the workflows, automation and scripting that meet business requirements. This job works with process owners, business stakeholders and technical teams to gather requirements, test and release enhancements, fix production issues and defects, and keep the platform stable and easy to use.
Key Accountabilities
ITSM MODULE CONFIGURATION & DEVELOPMENT: Configures, develops and maintains ServiceNow ITSM modules, including Incident, Problem, Change Requests and Service Catalog, in line with business requirements.
WORKFLOW & AUTOMATION: Designs and builds workflows and Flow Designer automation that reduce manual effort and keep ITSM processes consistent.
SCRIPTING & PLATFORM CUSTOMIZATION: Develops business rules, client scripts, UI policies and notifications using JavaScript and ServiceNow scripting, following ServiceNow best practices and platform security standards.
INTEGRATIONS & SERVICE CATALOG: Builds and supports Service Catalog items and integrations using Flow Designer, Integration Hub and REST/SOAP APIs.
REQUIREMENTS & COLLABORATION: Works with process owners, business stakeholders and technical teams to gather requirements, assess options and deliver scalable ServiceNow enhancements.
TESTING & UAT SUPPORT: Supports testing and user acceptance, confirming that enhancements work as intended before they go live. PRODUCTION SUPPORT & ISSUE RESOLUTION: Troubleshoots production issues and makes sure ITSM defects and incidents are resolved on time.
UPGRADES & RELEASES: Takes part in platform upgrades and releases, including testing and fixing customizations affected by the changes. DOCUMENTATION: Maintains technical documentation for configurations, customizations and integrations so the platform can be supported and handed over easily.
CONTINUOUS IMPROVEMENT: Contributes to improvement initiatives that strengthen platform stability, user experience and efficiency.
Qualifications
Minimum requirement of 5 years of total work experience, including at least 3 years of hands-on ServiceNow development experience. Strong understanding of ITSM processes (Incident, Problem, Change and Request) and working knowledge of JavaScript, ServiceNow scripting and platform security concepts. Experience with Flow Designer, Integration Hub, REST/SOAP APIs and Service Catalog development is expected. ServiceNow Certified System Administrator (CSA) is preferred, and CIS-ITSM certification is an advantage.
The ServiceNow ITSM Developer, Professional job builds and supports the ServiceNow IT Service Management platform that the organization relies on to manage its services. With limited supervision, this job configures and develops the Incident, Problem, Change and Service Catalog modules, and delivers the workflows, automation and scripting that meet business requirements. This job works with process owners, business stakeholders and technical teams to gather requirements, test and release enhancements, fix production issues and defects, and keep the platform stable and easy to use.
Key Accountabilities
ITSM MODULE CONFIGURATION & DEVELOPMENT: Configures, develops and maintains ServiceNow ITSM modules, including Incident, Problem, Change Requests and Service Catalog, in line with business requirements.
WORKFLOW & AUTOMATION: Designs and builds workflows and Flow Designer automation that reduce manual effort and keep ITSM processes consistent.
SCRIPTING & PLATFORM CUSTOMIZATION: Develops business rules, client scripts, UI policies and notifications using JavaScript and ServiceNow scripting, following ServiceNow best practices and platform security standards.
INTEGRATIONS & SERVICE CATALOG: Builds and supports Service Catalog items and integrations using Flow Designer, Integration Hub and REST/SOAP APIs.
REQUIREMENTS & COLLABORATION: Works with process owners, business stakeholders and technical teams to gather requirements, assess options and deliver scalable ServiceNow enhancements.
TESTING & UAT SUPPORT: Supports testing and user acceptance, confirming that enhancements work as intended before they go live. PRODUCTION SUPPORT & ISSUE RESOLUTION: Troubleshoots production issues and makes sure ITSM defects and incidents are resolved on time.
UPGRADES & RELEASES: Takes part in platform upgrades and releases, including testing and fixing customizations affected by the changes. DOCUMENTATION: Maintains technical documentation for configurations, customizations and integrations so the platform can be supported and handed over easily.
CONTINUOUS IMPROVEMENT: Contributes to improvement initiatives that strengthen platform stability, user experience and efficiency.
Qualifications
Minimum requirement of 5 years of total work experience, including at least 3 years of hands-on ServiceNow development experience. Strong understanding of ITSM processes (Incident, Problem, Change and Request) and working knowledge of JavaScript, ServiceNow scripting and platform security concepts. Experience with Flow Designer, Integration Hub, REST/SOAP APIs and Service Catalog development is expected. ServiceNow Certified System Administrator (CSA) is preferred, and CIS-ITSM certification is an advantage.
Sourced from foundit
Skills
Integration HubFlow DesignerServiceNow ScriptingServicenow ItsmSOAP APIsservice catalog developmentJavascript
About Cargill
Cargill India
Food Processing
3.5k+
employees
1865
161 years old
USA
US
₹10.7L PA avg
Avg at Cargill
About
Cargill is committed to providing food, ingredients, agricultural solutions, and industrial products to nourish the world in a safe, responsible, and sustainable way. Sitting at the heart of the supply chain, we partner with farmers and customers to source, make and deliver products that are vital for living.Our 160,000 team members—including our 3,500+ colleagues in India—innovate with purpose, providing customers with life’s essentials so businesses can grow, communities prosper, and consumers live well. With over 160 years of experience as a family company, we look ahead while remaining true to our values. We put people first. We reach higher. We do the right thing—today and for generations to come. For more information, visit Cargill.com and our News Center.In India, we have a strong presence of skilled professionals, primarily based in our Bengaluru and Gurugram offices, contributing across the following core areas:• Finance• Information Technology• Transport & Logistics• Strategic Sourcing & Procurement• Trade Execution• Human Resources
Industries
Food ProcessingAgricultureConsumer goodsFinancial ServicesManufacturingBPO
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