Consultant - GBS

Brief Company Description

At EY, our purpose is Building a better working world. The insights and quality services we provide help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

In a world thats changing faster than ever, our purpose acts as our compass guiding our more than 400,000 people – providing the context and meaning for the work we do every day. Our multi-disciplinary teams help businesses build trust among all stakeholders and create long-term value for our clients.

With our four service lines — Assurance, Consulting, Tax and Strategy & Transactions — our deep sector knowledge and our technology solutions, we help our clients to navigate complex policy & regulatory developments, manage risk and drive responsible growth. We help businesses by guiding their capital agenda, effectively and efficiently capitalize on new opportunities, optimize business performance and enable transformation by leveraging digital and emerging technologies.

Job Role

The consultant will be involved in supporting client facing engagements across clients in India and abroad, including;

• Support client Global Business Services engagements covering, but not limited to, Program management, GBS Process Excellence, , Sourcing Strategy, Outsourcing Advisory, Location Advisory, Operating Model Design and GBS Implementation
• Current State Assessment and improvement opportunity identification across the operating model
• Designing the Target Operating Model (TOM) for future state processes in a Global Business Services environment
• Support with EY engagement management activities
• Own the delivery / preparation of high-quality deliverables and manage service quality, brand and client expectations
• Contribute to knowledge development and management
• Contribute to brand development by supporting Business Development, Thought Leadership and Industry connect activities
• Ensure compliance to the firm’s standards, processes and policies

Professional Background

• 1 to 3 years of relevant post MBA experience – Consulting experience with Big 4 (preferred), Outsourcing Service Provider (Business excellence / Solution Design & Implementation) and Global Capability Centres (Process excellence /Transition / Transformation)
• Should have worked in any one or more of following industry verticals – Automotive & Manufacturing, Technology, Media, Telecom, Consumer Products & Retail, Life Sciences and Energy
• Experience in supporting engagement sales cycle including technical and commercial proposals

Preferred Skills

• Expertise in one or more of the areas listed – process transformation, business process diagnostics, business case analysis & planning, Service sourcing, RFP process, Outsourcing/offshoring strategy and setup, GBS transformation or Design of SLAs, process KPIs and reporting requirements
• Exposure to ERP suite like Oracle, SAP and other technologies like RPA / AI / ML / workflows / Function specific tools
• Experience with process mapping and optimisation tools like Microsoft Visio, IBM, Celonis etc.
• Hands on experience with different data visualization tools like Tableau, Power BI

Core skills

• Focus on quality delivery
• Understanding of the economic and business environment
• Professional networking skills
• Excellent oral and written communication skills
• Program management, multi-tasking and time management skills
• Good people and teaming skills
• Advanced knowledge of Microsoft© Excel, Word, PowerPoint

Other

• Willingness to travel
• Willingness to learn new skills
• Flexible to adopt to a demanding work environment
• Able to thrive in relatively unstructured situations
• High initiative and drive, positive attitude and commitment
• Maturity and ability to handle pressure situations

Academic background

• B.E. / B.Tech. or CA + MBA (preferably from a premier institute such as IIMs, NITIE, SP Jain, XLRI, ISB, FMS etc.) with a good academic background

Base location and travel

• Bengaluru / Hyderabad / Mumbai / Pune
• The consultant would be required to travel to client locations