Consultant - Front office Transformation
Ernst Young · Kolkata · onsite · Posted 44d ago
Undisclosed1–5 yrsfulltimeSourced from
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About this role
Job Summary
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Role Consulting - Front-office Transformation Consultant
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
The Opportunity - The role is for a consultant who can take up opportunities in marketing, sales, service and process transformation engagements.
- You will be responsible for executing tasks with increasing autonomy, applying sound judgment within defined parameters, and contributing to team outcomes. You are expected to demonstrate initiative, resolve routine issues independently, and support junior colleagues.
- You will anticipate and identify risks within engagements and share any issues with senior members of the team.
- In line with EY commitment to quality, you'll confirm that work is of high quality and is reviewed by the next-level reviewer.
- Understand and analyse client's business requirements, and aspirations enabling clients to understand the Art-of-the-possible for front-office transformations, GTM with products, CRM Transformations in Marketing, eCommerce, Sales Service, Pricing Strategy, etc.
- Understand sales/ customer service strategies, value proposition development and support development of AI led solutions to help clients.
- Support project team and client to run client workshops for to understand client issues, document workshop outcomes, and build.
- Draft conclusions and possible recommendations, prepare documents for client communication, incl. proposals and project documents.
- Understanding of customer journey design, process design and data analysis.
- Tech/ Tools Skills: Should have hands on experience in CX Design Collaboration tools (Mural/Miro/PPT/Visio) to build and modify CX Journey flows, Personas, Service Design Flows, Process Flows, etc.
- Good to have prior experience in any of the platforms such as Salesforce, Dynamics 365, Oracle, SAP, PROS, etc.
- Good to have vertical & Industry Experience in Consumer Industries or Retail, eCommerce, Telecom, BFSI, Product organisations or CX Consulting services.
- 1-5 years of experience of prior experience
- Completed or pursuing (in final year) Masters degree program in Marketing, Business Administration, Communications, Sales or related field
- Strong written and verbal communication skills, with attention to detail.
- Creative thinking and problem-solving abilities.
- Proficiency in Microsoft Office Suite and familiarity with CRM, process design, data analysis tools and platforms (e.g., Google Analytics, power-bi, Salesforce, Adobe etc.)
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Positive attitude, willingness to learn, and ability to work effectively both independently and as part of a team.
Sourced from naukri
Skills
Customer Servicecrmdesign collaborationdata privacyamazon web servicesBusiness Requirementsdynamics 365bfsiAnalyticsCapital MarketsE-commerceCommunication SkillsAdministrationEquityAccountingdata analysisfinanceArtificial Intelligence
About Ernst & Young
Ernst Young
Management Consulting
44k+
employees
2002
24 years old
Gurgaon / Gurugram, Haryana
India
₹15.3L PA avg
Avg at Ernst & Young
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At EY, our purpose is Building a better working world. The insights and quality services we provide help build trust and confidence in the capital markets and in economies the world over.
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