Consultant -Customer Success Queue

Job Summary

Role- Consultant -Customer Success Queue. Experience- 1-3 Years. Location- Bangalore.

Responsibilities

• Manage large amounts of incoming/outgoing call, email and chat queries.
• Develop an amicable customer relationship/experience.
• Identify and assess customers needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage with existing prospective customers.
• Meet or exceed targets for all assigned product/projects.

Skills and Competencies

• Proven customer support experience, preferably in the advertising/digital marketing domain.
• Track record of over-achieving chat/calls handling quota.
• Strong command over written language.
• Strong email/written communication skills verbal communication.
• Familiarity with CRM(SFDC) systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent typing skills 45 w.p.m multitasking.

Must Have Skills

• Excellent communication skills.
• Excellent typing speed and multitasking.
• Experience handling chat/calls/email.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.