Consultant Customer Happiness
Digit Insurance · Pune · onsite · Posted 56d ago
Not disclosed1–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call centre team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
Sourced from foundit
Skills
Customer Serviceadherence to policiesActive ListeningCRM software proficiencyrelationship building
About Digit Insurance
Digit Insurance
Insurance
4.5k+
employees
2016
10 years old
Bengaluru/Bangalore, Karnataka
India
About
We make insurance simple, human and refreshingly clear — with products built for real life, fast processes, and a no-nonsense approach that customers can actually trust!
Industries
Insurance
Employee ratings
1,800 reviews
3.6/ 5
Culture
3.6
Career growth
3.3
Work-life
3.6
Employees rate it well for
Work Culture200Work Life Balance165Senior Management128Learning118Salary116
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