Consultant - Communications Manager

Acuity Analytics (the trading name of Acuity Knowledge Partners) is a global, tech-first organisation helping financial

institutions and corporates make better decisions through research, data, analytics and AI-enabled solutions. We

combine deep financial services expertise with strong engineering, digital and AI capabilities to solve complex, realworld

problems.

With a team of 7,200+ analysts, data specialists and technologists across 28 locations, we work with more than 800

organisations worldwide to drive efficiency, unlock insight and deliver measurable impact. Our success is built on the

strength of our people by investing in talent, encouraging collaboration and creating room to grow, we enable our

teams to do their best work for clients.

Partners Europe. In 2023, funds advised by global private equity firm Permira acquired a majority stake, with Equistone

remaining a minority investor supporting our continued growth and innovation.

For more information, visit www.acuityanalytics.com

Programme Communications Manager Transformation
Location: Gurgaon

Reporting to:Transformation Programme Lead, with a dotted line to the Brand & Communications Director

Role type- Contract for 12 months

Role type:

Acuity Analytics is undertaking a significant programme of business transformation across a number of connected initiatives spanning IT, Finance and Operations.We are looking for an experienced Programme Communications Manager to lead communications across this transformation activity.This is not a traditional internal communications role. You will work alongside programme and workstream leads to understand what is changing, who it affects and what needs to happen to support successful implementation and adoption.You will bring together communications across multiple workstreams, identify
stakeholder and communications requirements early, manage dependencies and ensure colleagues, clients and other audiences receive clear, timely and consistent information.You will be comfortable working in a complex organisation, dealing with senior
stakeholders and turning detailed programme information into communications that people can understand and act on.

What you will do
•Own and maintain the integrated communications plan across connected
transformation workstreams.

•Work closely with programme and workstream leads to understand upcoming change, milestones, dependencies and stakeholder impact.

•Identify communications requirements early rather than waiting for individual requests.

•Develop clear communications for colleagues, clients and other stakeholdersacross key programme milestones.

•Coordinate communications activity across different workstreams so audiences
receive a joined-up and appropriately sequenced story.

• Manage communications development, review, approvals and delivery.

•Build stakeholder and audience maps and determine the right communications approach for different groups.

• Develop leadership communications, programme updates, frequently asked
questions, talking points and other materials to support change.

• Support Sales and Delivery teams with the information they need to
communicate confidently with clients.

• Work with Human Resources, Legal, Information Security, Sales, Delivery and other teams where communications depend on wider business decisions or approvals.

• Support training, familiarisation and adoption activity with appropriate
communications.

•Identify communications risks, gaps and dependencies and escalate them early.

•Maintain alignment with the wider Acuity Analytics brand, One Acuity narrative and communications standards.

• Track communications activity and use feedback and engagement to improve the approach throughout the programme.

What this role is accountable for :

You will own how the transformation programme communicates: the plan, audiences,sequencing, messaging, channels, materials and delivery.Programme and workstream leaders remain accountable for the underlying business
decisions, operational change, adoption and accuracy of their subject matter. Your role is to make sure those decisions are translated into effective, coordinated communications.

What we are looking for:

You will need to be an experienced communications professional who is comfortable operating independently within a large transformation programme.You should have:

•Strong experience in programme, change or transformation communications within a complex organisation.

• Experience managing communications across multiple concurrent workstreams and stakeholder groups.

• Excellent written and verbal communication skills, with the ability to make complex subjects clear and accessible.

• Strong stakeholder management skills and confidence working with senior leaders.

• The judgement to recognise when something is not simply a communications issue and needs a wider programme, governance or business decision.

• Experience developing communications plans, audience and stakeholder maps,messaging, leadership materials and employee communications.

•The ability to manage competing deadlines and dependencies without losing sight of the overall programme.

• Experience working across functions such as Technology, Operations, Human Resources, Legal, Information Security, Sales or Client Delivery.

•A practical, hands-on approach: you should be equally comfortable developing
the strategy and delivering the communications.

•High attention to detail and confidence challenging unclear or incomplete
information before it is communicated.Experience communicating technology-enabled change to clients as well as colleagues
would be particularly useful.

What good looks like
Success in this role means:
•Communications team is involved early in programme planning rather than at
the end;

•there is one clear view of communications across transformation workstreams;

•stakeholders understand what is changing, why, when and what is expected of them.

•communications are properly sequenced, reviewed and approved;•
risks and dependencies are identified before they become communicationsproblems.

•Sales, Delivery and leaders have the information they need to support
conversations with colleagues and clients; and

•transformation communications remain consistent with the wider