Consultant - Collaboration Platform Engineer

Job Summary

The Collaboration Engineer II (Collaboration Technologies) is a mid-level individual contributor responsible for supporting the business alignment, adoption, and value realization of HCA Healthcare India's collaboration technologies portfolio. This role addresses the business need for well governed, user centered collaboration services that improve workforce productivity, support digital enablement, and maximize the value of enterprise technology investments.

The position provides product and operational support across the collaboration portfolio, partnering closely with business stakeholders, systems engineers, vendors, and support teams to translate business needs into scalable solutions, improve user experience, and strengthen service adoption and governance. In the first year, the role is expected to support product utilization, improve AI adoption, assist with vendor coordination, and contribute to priority platform enhancements across collaboration products.

This role operates with a solid degree of independence, develops subject matter expertise across assigned products, and contributes to discussions and decisions related to product direction, user needs, governance, and lifecycle planning.

Responsibilities

• Serve as a business and product resource across the collaboration technologies portfolio, including enterprise messaging and meeting platforms, document and creative productivity solutions, work management tools, video on demand platforms, and digital signage technologies
• Build strong relationships with business stakeholders, product users, support teams, and vendors to understand user needs, pain points, and opportunities for improvement
• Gather, document, analyze, and refine business requirements related to collaboration platforms and translate them into actionable recommendations for engineering, support, and vendor partners
• Evaluate new product capabilities, release features, and AI enhancements across the collaboration portfolio and assess business impact, usability, adoption readiness, and alignment to organizational objectives
• Stay current on modern collaboration and AI capabilities and support end user enablement, awareness, and training
• Support pilot planning, feature validation, user acceptance activities, communications, and rollout readiness for new platform capabilities and enhancements
• Provide white glove support and escalation assistance for high visibility issues, VIP scenarios, and complex user facing platform challenges
• Support product governance by helping define standards, usage guidance, support models, documentation, and policy aligned recommendations for the collaboration portfolio
• Contribute to release planning and product lifecycle coordination by balancing vendor roadmaps, organizational priorities, support readiness, and change impact
• Monitor adoption trends, usage patterns, and feedback signals to identify opportunities for increased value realization, improved user experience, and portfolio optimization
• Develop reports, dashboards, summaries, and business insights related to product usage, license utilization, feature adoption, and service trends
• Partner with vendors and internal stakeholders on product discussions, service issues, feature requests, and renewal planning
• Support knowledge management, training content, process documentation, FAQs, release communications, and stakeholder presentations
• Collaborate with Systems Engineers and other technical teams to ensure business requirements, support needs, and product expectations are accurately reflected in platform configuration and implementation
• Contribute to team knowledge sharing, best practices, and user focused support approaches

Education and Experience

• Experience: 5+ years of hands-on experience in a corporate environment
• Background: Previous experience with video streaming platform (VBrick/MS Stream) support, collaboration technologies, or enterprise application environment. Previous responsibilities should include business analysis, product support, user enablement, product governance, feature evaluation, vendor coordination, and enterprise collaboration platforms
• Education: Bachelor's Degree in Computer Science, Management Information Systems, Software Engineering, or related technical field

Must Have Skills

• Knowledge of enterprise collaboration and productivity platforms
• Experience gathering and translating business requirements into product recommendations and functional outcomes
• Ability to support a broad SaaS based collaboration technology portfolio including Cisco Webex Meeting Suite Platform, Adobe document and creative productivity solutions, work management tools, video on demand platforms, and digital signage technologies
• Strong understanding of user adoption, product lifecycle management, release readiness, and support processes
• Experience with licensing support, usage reporting, vendor coordination, and renewal related activities
• Ability to evaluate and explain product capabilities and AI features in business relevant terms

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.