Consultant Automation and AI

Desired Competencies (Technical/Behavioral Competency)

Primary Skills

• ITIL Expertise
• Service Delivery & operations Manager
• People Management &Stakeholder Management
• Automation solutions & Strong hands-on experience in automation tools and scripting.
• collaboration with crossfunctional teams and customers

Roles & responsibilities:

Automation Team Lead will be responsible for driving automation initiatives across projects, leading a team of automation engineers, identifying opportunities for process optimization, and ensuring delivery of highquality automation solutions. The role requires handson technical expertise, strong leadership skills, and the ability to collaborate with crossfunctional teams and customers.

Technical Leadership

• Lead automation strategy, roadmap, and implementation for the assigned portfolio.
• Provide handson guidance in automation frameworks, scripting, and tool usage.
• Review, validate, and optimize automation designs and solutions.
• Ensure adherence to coding standards, best practices, and documentation.

2. Project & Delivery Management

• Plan and oversee endtoend automation deliveries.
• Identify automation opportunities through process analysis and stakeholder discussions.
• Track project progress, risks, and dependencies; ensure timely delivery.
• Manage workloads, task assignments, and resource planning for the automation team.

3. Team Management & Development

• Lead, mentor, and coach a team of automation engineers.
• Conduct regular capability assessments and define skilldevelopment plans.
• Drive knowledgesharing sessions, internal upskilling, and code reviews.

4. Stakeholder Management

• Collaborate with business teams, operations, SMEs, and architects to understand requirements.
• Present automation proposals, ROI calculations, and implementation plans.
• Act as the primary point of contact for customer discussions on automation solutions.

Tools & Technologies

Experience in one or more of the following:

• RPA Tools: UiPath, Automation Anywhere, BluePrism, Power Automate.
• Scripting: Python, PowerShell, Shell scripting, Java/.NET (optional).
• Frameworks: Custom automation frameworks, API automation, orchestration.
• Other: Git, DevOps pipelines, OCR/AI/ML-based automation (preferred).

6. Quality & Compliance

• Ensure solutions meet security, compliance, and audit standards.
• Maintain detailed documentation (SOPs, design docs, support guides).
• Conduct testing, validation, and performance optimization.