Consultant - Accounts Receivable (Contractual)

Role & responsibilities :

1. Reporting and analysis

• Conduct periodic activities for Order to Cash process (e.g., credit management, block/unblock customers, perform invoice accounting, revenue recognition).
• Prepare regular reports on billing, collections, and customer interactions, providing insights to management for informed decision-making and strategic planning.
• Share insights and recommendations with Operation Excellence team to improve billing processes and customer management strategies.
• Ensure compliance with company policies and procedures related to billing and customer data management.

2. Customer and billing management

• Communicate and discuss report insights and proposed actions with Customer Management & Billing Manager.
• Track and process payments received and address any discrepancies or issues related to payments.
• Collaborate with other departments to facilitate smooth processes related to customer management, billing, and service delivery.
• Collaborate with internal teams to resolve customer issues and enquiries promptly.

Support maintenance of a customer contract repository to ensure alignment with billing terms, pricing agreements, and regulatory requirements.
3. Data management

• Update and maintain customer accounts, keeping detailed records of interactions, transactions, and relevant communication to provide a comprehensive overview of the customer's history.
• Utilize customer data to generate reports and insights that aid in understanding customer payment patterns to take informed decisions on billing strategies and upselling opportunities.
• Ensure compliance with data privacy regulations while handling customer information.

4. Process improvement

• Actively participate in OTC process improvement initiatives, suggest enhancements to streamline billing procedures, enhance customer experiences, and optimize overall operations.
• Propose and support implementation of OTC process improvements to increase efficiency and accuracy.

Technical Skills

• Proficiency in using enterprise-level financial software and systems, such as [SAP S/4HANA, or Microsoft Dynamics]. Familiarity with SAP customization will be a plus.
• Excellent command of Microsoft Excel, including pivot tables, complex formulas, and data manipulation techniques to facilitate financial analysis and reporting.
• Working knowledge of basic accounting practices, legalities and regulations applicable to company under GST laws in India.