Connectivity Specialist - Condition Monitoring
Caterpillar Inc · Chennai · onsite · Posted 29d ago
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About this role
Career Area
Technology, Digital and Data
Job Description
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Role Definition
Reliable equipment information transmission is critical to provide high-quality Condition Monitoring services. In this role, you will enable this two ways: first by establishing the sources of machine data, and secondly by making sure connections are maintained to monitor the health of customers fleets. You will do this via global customer deployments, asset enrollments, as well as telematics-related projects, analysis, and maintenance activities.
This role starts with customer focus, combines it with technical expertise and cross-functional collaboration to yield positive outcomes leading to brand loyalty. Information is the lifeblood that you'll keep flowing to maintain our customers equipment operating at peak health levels.
What You Will Do
Global Deployment and Enrollment Support
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to Connectivity-Related situations.
Customer Support Policies, Standards and Procedures: Knowledge of the organization's customer support policies, standards and procedures; ability to coordinate teams through all issue resolution interactions with Customer Focus as the guiding principle.
Technical Knowledge: Knowledge of technical aspects of hardware and software products as it relates to equipment connectivity.
Reliability Management: Knowledge of software and hardware reliability management; ability to develop and use principles, methodologies and metrics that increase product performance and reliability.
Performance Measurement and Tuning: Knowledge of system performance and testing; ability to monitor, measure, and optimize performance of complex communication systems.
Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation as it relates to telematics systems.
Top Candidates Will Also Have
Technical Engineering Degree
Experience engaging directly with customers and/or Cat dealers.
Background in cross-functional, project-based teamwork (product development, 6-Sigma, CPI, etc.)
Experience with Product Link, MineStar, Condition Monitoring and/or other Caterpillar communication systems or services
This position requires working onsite five days a week.
Relocation is available for this position.
Visa Sponsorship is not available for this position.
Posting Dates
September 22, 2026 - September 29, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply Join our Talent Community.
Technology, Digital and Data
Job Description
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Role Definition
Reliable equipment information transmission is critical to provide high-quality Condition Monitoring services. In this role, you will enable this two ways: first by establishing the sources of machine data, and secondly by making sure connections are maintained to monitor the health of customers fleets. You will do this via global customer deployments, asset enrollments, as well as telematics-related projects, analysis, and maintenance activities.
This role starts with customer focus, combines it with technical expertise and cross-functional collaboration to yield positive outcomes leading to brand loyalty. Information is the lifeblood that you'll keep flowing to maintain our customers equipment operating at peak health levels.
What You Will Do
Global Deployment and Enrollment Support
- Work with global deployment team, internal and external partners to connect and enroll equipment to support Condition Monitoring service delivery
- Perform connectivity readiness assessments and resolve pre-deployment issues
- Support pre-deployment collaboration tied to forecasting and planning activities including hardware, software, subscription, site, etc.
- Work with global teams to drive reliable equipment information flow
- Apply urgency to resolve disconnection issues, collaborating across the matrix with customer focus as the driving force
- Utilize both hardware and software knowledge to resolve issues
- Use technical curiosity to look for proactive solutions to repetitive connectivity issues; have a Permanent Corrective Action mindset
- Lead connectivity-related projects that impact not just the Condition Monitoring team, but the broader enterprise
- Be the team's Subject Matter Expert in all things connectivity-related
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to Connectivity-Related situations.
Customer Support Policies, Standards and Procedures: Knowledge of the organization's customer support policies, standards and procedures; ability to coordinate teams through all issue resolution interactions with Customer Focus as the guiding principle.
Technical Knowledge: Knowledge of technical aspects of hardware and software products as it relates to equipment connectivity.
Reliability Management: Knowledge of software and hardware reliability management; ability to develop and use principles, methodologies and metrics that increase product performance and reliability.
Performance Measurement and Tuning: Knowledge of system performance and testing; ability to monitor, measure, and optimize performance of complex communication systems.
Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation as it relates to telematics systems.
Top Candidates Will Also Have
Technical Engineering Degree
Experience engaging directly with customers and/or Cat dealers.
Background in cross-functional, project-based teamwork (product development, 6-Sigma, CPI, etc.)
Experience with Product Link, MineStar, Condition Monitoring and/or other Caterpillar communication systems or services
This position requires working onsite five days a week.
Relocation is available for this position.
Visa Sponsorship is not available for this position.
Posting Dates
September 22, 2026 - September 29, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply Join our Talent Community.
Sourced from foundit
Skills
connectivity-related projectsProblem SolvingTechnical TroubleshootingReliability managementSoftware KnowledgeCustomer Support Policies Standards and ProceduresPerformance Measurement and Tuning
About Caterpillar Inc
Caterpillar Inc
Industrial Machinery
7.3k+
employees
1925
101 years old
Bangalore / Bengaluru, Karnataka
India
₹14L PA avg
Avg at Caterpillar Inc
About
Caterpillar Inc is a global leader in manufacturing construction and mining equipment, engines, and turbines, addressing industry needs for efficient, sustainable solutions.
Industries
Industrial MachineryEngineering & Construction
Employee ratings
10 reviews
4.1/ 5
Culture
3.7
Career growth
3.1
Work-life
3.6
Employees rate it well for
Company Culture41Work-Life Balance41
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