Configuration Support Engineer

• Configure, administer, and support physical security systems, including video surveillance, access control, and integrated security platforms.
• Perform installation, configuration, maintenance, and troubleshooting of security management solutions such as Milestone, LenelS2, DMP, or similar platforms.
• Monitor system health, performance, and availability to ensure uninterrupted security operations.
• Manage patching, upgrades, and configuration management activities across security systems and associated infrastructure.
• Diagnose and resolve issues related to IP-based security systems, access control devices, cameras, and integrated applications.
• Handle escalations and coordinate with OEM vendors, field service teams, and internal stakeholders for timely issue resolution.
• Support system integration activities between security platforms, network infrastructure, and third-party applications.
• Maintain technical documentation, configuration records, SOPs, and knowledge articles.
• Participate in incident management, root cause analysis (RCA), and continuous improvement initiatives.
• Ensure compliance with operational standards, security policies, and change management processes.

• Hands-on experience with:
  • Milestone
  • LenelS2
  • DMP
  • Similar Physical Security Information Management (PSIM) or Access Control Systems
• Experience supporting:
  • Video Surveillance Systems (VMS)
  • Access Control Systems
  • IP-Based Security Solutions

• Strong understanding of networking concepts.
• Knowledge of IP-based security devices and architectures.
• Experience with system integration between security platforms and enterprise systems.

• Monitoring and Event Management.
• Patch Management.
• Configuration Management.
• Incident and Escalation Management.
• Vendor/OEM Coordination.
• Technical Documentation and Reporting.

What you''ll love about working here