Configuration Manager

Role - Configuration Management L3

Location - PAN India

Experience - 10+ Years

Key Responsibilities

• Own and govern the end-to-end Configuration Management process.
• Define and maintain Configuration Management policies, standards, procedures, and controls.
• Govern the CMDB structure, CI lifecycle, relationships, attributes, and data quality.
• Ensure CIs are identified, classified, maintained, and reconciled throughout their lifecycle.
• Monitor CMDB health and address data quality issues related to completeness, correctness, compliance, and duplicates.
• Establish and maintain CI ownership, data ownership, and governance responsibilities.
• Coordinate with Discovery, Asset Management, Application, Infrastructure, and Service Management teams.
• Ensure accurate CI relationships and dependencies to support Incident, Problem, Change, and Service Management.
• Govern CI audits, reconciliation, certification, and periodic data validation.
• Identify and resolve duplicate, orphaned, stale, or incorrectly classified CIs.
• Support integrations and automated discovery to improve CMDB accuracy and reduce manual updates.
• Prepare CMDB and Configuration Management reports, dashboards, and governance updates.
• Support audit and compliance requirements and drive continual improvement of CMDB maturity.
  

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