Configuration Management / ServiceNow CMDB

Job Title: Configuration Management & ServiceNow CMDB Specialist

Grade: P3
Experience: 5- 8 Years

Positions: 5
Location: Hyderabad and Banagalore Preferred
Shift: 247 / PST shifts
Notice Period: Immediate to 15 Days only

Job Description

We are looking for experienced Configuration Management & ServiceNow CMDB professionals with strong expertise in CMDB governance, configuration management processes, CI lifecycle management, and ServiceNow CMDB.

The ideal candidate should have a process/governance-focused background rather than hands-on ServiceNow development or technical administration experience.

Key Responsibilities

• Manage and govern Configuration Management and ServiceNow CMDB processes.
• Own CMDB health, data quality, completeness, correctness, and compliance.
• Manage the complete Configuration Item (CI) lifecycle including creation, updates, normalization, relationships, and retirement.
• Define and monitor CMDB governance policies, standards, procedures, and controls.
• Track CMDB KPIs, compliance metrics, and health scores and prepare management dashboards/reports.
• Identify CMDB data gaps and drive corrective actions with relevant stakeholders.
• Work with application, infrastructure, service management, and operations teams to maintain CMDB accuracy.
• Support CSDM / Configuration Management initiatives and ensure alignment with ITIL practices.
• Conduct governance reviews, audits, and compliance assessments.
• Drive continuous improvement in Configuration Management processes.
• Coordinate with stakeholders during CMDB implementation, enhancement, testing, and remediation activities.
• Support Major Incident, Problem, Change, and Knowledge Management processes where they have dependencies on CMDB.
• Ensure adherence to ITIL-based Configuration Management practices.

Must-Have Skills

• Configuration Management Mandatory
• ServiceNow CMDB Mandatory
• CMDB Governance & Compliance
• CI Lifecycle Management
• CMDB Data Quality / Health Management
• CSDM knowledge
• ITIL / ITSM processes
• CMDB KPI, reporting and governance
• Stakeholder management