Configuration Management Database Process Consultant

TCS Hiring!!!

Role & responsibilities

CMDB Process and Governance

• Define, document, and maintain CMDB policies, standards, operating procedures, and governance frameworks.
• Establish and improve configuration management processes aligned with ITIL best practices.
• Define CI lifecycle processes including onboarding, update, retirement, decommissioning, and exception handling.
• Facilitate CMDB governance forums, workshops, and periodic data quality reviews.
• Create and maintain process documents, SOPs, control checklists, and operating procedures.

ServiceNow CMDB Management

• Support configuration and maintenance of ServiceNow CMDB data model, CI classes, tables, and relationships.
• Define CI ownership, support group, business service, application service, and operational attribute standards.
• Support adoption of Common Service Data Model (CSDM) principles and service modeling practices.
• Ensure consistent CI relationship mapping across infrastructure, applications, services, and business capabilities.
• Collaborate with ServiceNow administrators and developers for CMDB enhancements, reports, and dashboards.

Data Quality, Reconciliation, and Controls

• Define and monitor CMDB data quality KPIs such as completeness, correctness, uniqueness, timeliness, and relationship accuracy.
• Support Identification and Reconciliation Engine (IRE) rules, deduplication, CI matching, and source priority definition.
• Drive stale CI identification, remediation, validation, and retirement processes.
• Perform CMDB audits, data profiling, data cleansing, and exception tracking.
• Recommend continuous improvement actions to improve CMDB accuracy and operational reliability.

Discovery and Integration Support

• Work with discovery and integration teams to onboard new data sources into ServiceNow CMDB.
• Validate discovered CI data, CI class mapping, transform maps, and relationship population.
• Support integrations with discovery tools such as ServiceNow Discovery, Device42, SCCM, cloud discovery sources, and third-party inventory platforms.
• Define source-of-truth strategy, attribute ownership, data precedence, and reconciliation approach.
• Participate in discovery coverage reviews, exception handling, and operational troubleshooting.

Stakeholder and Process Consulting

• Coordinate with infrastructure, cloud, network, application, operations, and service management stakeholders.
• Conduct workshops, process walkthroughs, training sessions, and governance reviews.
• Prepare CMDB maturity assessments, recommendations, status reports, and leadership presentations.

Support audit, compliance, and transformation initiatives involving CMDB and service management data.