Condo Project Review Manager

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview: The Condo Project Review Manager is responsible for supporting the Condo Project Reviewers with their day-to-day requirements while ensuring service level agreements are being maintained. This role provides solutions and assistance with loan-level escalations, complex scenarios, and second level project reviews while also determining when loan level issues require escalation to the senior management level. The Condo Project Review Manager directs the daily assignments of the condo review staff and team leads to ensure acceptable turn time and load balancing as well as mentoring where required.

Job Responsibilities: Daily management and leadership of team leads and condo reviewers.

Pipeline review to maintain efficiency and designate priority based on company and branch needs and expectations.

Manage team lead and branch escalations.

Monitor, review, and clear investor findings promptly.

Develop and update job aids for reviewers.

Conduct monthly internal quality control meetings with Quality Control Management to review trends, error ratios, findings, etc.

Perform monthly Investor Audit Reviews to review trends, error ratios, findings, etc.

Direct monthly condo review team lead meetings to include month in review data, guideline updates, recognition, quality control results, announcements, and investor guideline training.

Direct biweekly manager meetings to include production, pipeline, and turn time reviews, quality control results, projects, etc.

Qualifications and Skills: Bachelor’s degree or equivalent combination of education and experience.

5 + years of underwriting managerial experience.

Knowledge of compliance and disclosure requirements.

Proficient in Microsoft Office suite (Word, Excel and Outlook).

Encompass LOS experience, preferred.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com   CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.   CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.   CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org .