PUNE · FULLTIME
Concierge Associate
JW Marriott
Pune · onsite · Posted 44d ago
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Undisclosed0–2 yrsfulltimePune
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Section · 01
About this role
Respond to guest requests for special arrangements or services (eg, transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (eg, Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS
Education: High school diploma or G. E. D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
Safety trainingconciergeTransportationQuality AssuranceHousekeeping
Section · Company
About JW Marriott
JW Marriott
Hospitality
4.0k+
employees
1927
99 years old
Bethesda, Maryland
United States (USA)
₹3.2L PA avg
Avg at JW Marriott
About
JW Marriott is a luxury hotel brand providing elegant accommodations and tailored experiences for discerning travelers in prime locations globally.
Industries
HospitalityTravel & Tourism / Hospitality
Employee ratings
10 reviews
4.1/ 5
Culture
3.0
Career growth
3.5
Work-life
3.2
Employees rate it well for
Job Security42Skill Development41
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