Compute L2 Engineer

Job Title:

Compute L2 Infrastructure / Server Engineer

Server & Hardware Expertise

• Strong hands-on experience with HPE ProLiant servers
• Knowledge of HPE Apollo servers
• Experience with Blade servers
• Experience with Oneview & SuperDome /Scale-up
• Managing:
• C7000 Enclosures (BladeSystem)
• HPE Synergy 12000 Chassis

HPE Management & Tools

• Experience with HPE OneView for infrastructure management
• Hands-on with Server Profiling (template-based provisioning)
• Firmware lifecycle management using:
• SPP (Service Pack for ProLiant)
• Knowledge of OS Support Matrix for compatibility validation

Firmware Upgrade & Maintenance

• Performing firmware upgrades for servers, enclosures, and components
• Planning and executing upgrades with minimal downtime
• Validating compatibility before upgrades
• Troubleshooting post-upgrade issues

Virtualization

• Experience with VMware (ESXi, vCenter)
• VM provisioning, monitoring, and troubleshooting

Storage & Backup

• Understanding of SAN/NAS storage systems
• Experience with backup solutions and restore processes
• Monitoring backup jobs and resolving failures

ITSM & Tools

• Hands-on experience with ServiceNow
• Hands-on experience in ServiceNow administration or development (ITSM/ITOM preferred).
• Strong understanding of ITIL processes (Incident, Problem, Change, Request, CMDB).
• Good knowledge of JavaScript, Glide API, and ServiceNow scripting (server-side and client-side).
• Experience with REST/SOAP integrations and use of MID Server/IntegrationHub is an advantage.
• Strong analytical and problem-solving skills with good communication and documentation abilities.
• SR Request management
• Ticket tracking and SLA adherence

Customer Handling (End-to-End)

• Managing customer issues from start to closure
• Acting as a single point of contact (SPOC) for assigned incidents
• Providing regular updates and ensuring customer satisfaction
• Coordinating with internal teams and vendors
• Handling escalations professionally

Additional Skills

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

• Strong troubleshooting and analytical skills
• Basic networking knowledge
• Good communication and documentation skills

Role Summary: - Responsible for managing server infrastructure, performing firmware upgrades, handling virtualization and storage, and providing end-to-end customer support for incidents and service requests.