Compliance Executive

Job Description : Business / complinace Audit

Company: Fintech Cloud
Department: Compliance / Business Audit
Experience: 2- 4 years
Reporting to: Head of Audit & Compliance

About the Role

Fintech Cloud is looking for a detail-oriented and proactive Audit Executive who has experience in reviewing RBI-related customer complaints, loan processes, and NBFC websites.

The role involves checking whether processes are being followed correctly, identifying gaps, and ensuring that required regulatory guidelines and internal policies are being adhered to. The candidate should be comfortable working with different teams, documenting findings, and following up to ensure that identified issues are addressed on time.

Key Responsibilities

1. Customer Complaint Audits

• Review customer complaints related to loans, repayments, collections, charges, credit bureau reporting, and other lending matters.
• Check whether complaints have been investigated properly and resolved within the applicable timelines.
• Verify the quality of responses shared with customers and whether escalation procedures have been followed.
• Identify recurring issues and highlight areas where processes need improvement.

2. Loan Process Audits

• Review loan files and check whether the required steps have been followed throughout the lending process.
• Verify customer onboarding, KYC documents, credit assessments, loan approvals, agreements, disbursements, repayments, and collection processes.
• Check whether customer consent, Key Facts Statement (KFS), loan terms, charges, and other required disclosures are properly documented.
• Identify missing documents, process gaps, and deviations from applicable regulatory requirements or internal procedures.

3. NBFC Website Audits

• Review NBFC and digital lending websites to ensure that required information and disclosures are available and up to date.
• Check grievance redressal details, nodal officer information, privacy policies, product terms, charges, and other applicable disclosures.
• Verify information relating to Digital Lending Apps (DLAs), Lending Service Providers (LSPs), and partner entities, wherever applicable.
• Document gaps and coordinate with the relevant teams to ensure that corrections are made.

4. Audit Reporting and Documentation

• Prepare audit checklists, working papers, and reports with clear observations and supporting evidence.
• Discuss findings with the concerned teams and seek clarification wherever required.
• Maintain records of audit observations, action owners, target dates, and closure status.
• Bring significant or repeated issues to the reporting managers attention.

5. Follow-up and Process Improvement

• Follow up with relevant teams to ensure audit observations are addressed within agreed timelines.
• Review supporting documents or evidence before confirming closure of an observation.
• Help identify recurring issues and suggest practical improvements to existing processes and SOPs.
• Stay updated on applicable regulatory requirements and incorporate relevant changes into audit checklists.

What We’re Looking For

• A graduate in Commerce, Finance, Business Administration, or a related field.
• 2–4 years of relevant experience in audit, compliance, or quality review in an NBFC, fintech, digital lending company, or financial services organisation.
• Practical experience in RBI-related complaint audits, loan process audits, and NBFC website compliance reviews.
• A good understanding of applicable RBI guidelines, customer grievance handling, KYC requirements, loan documentation, and digital lending processes.
• Good analytical skills and the ability to identify gaps, understand their implications, and document findings clearly.
• Working knowledge of MS Excel and report preparation.
• Good communication skills and the ability to coordinate with different teams.
• A responsible and organised approach, with the ability to manage assigned audits and complete work within timelines.

How Success Will Be Measured

• Completing assigned audits accurately and within agreed timelines.
• Identifying and reporting gaps with clear observations and supporting evidence.
• Maintaining proper audit records and reports.
• Following up consistently on open observations.
• Ensuring findings are closed only after the required evidence has been verified.
• Highlighting recurring issues and opportunities to improve processes.

Important Note

This is a hands-on, individual contributor role. The Audit Executive will be responsible for conducting assigned reviews, documenting findings, and following up with teams for corrective action. The position does not involve managing an audit team or independently leading the overall audit function.