Compliance Coordinator | Mumbai

Job Description

Customer Compliance Request Management

• Receive, process, and manage customer compliance checklists and questionnaires with

high accuracy and attention to detail

• Provide prompt, comprehensive, and well-documented responses to customer

compliance inquiries within established SLA timelines

• Verify accuracy of all compliance responses before submission to customers

• Maintain a centralized repository of compliance documentation and responses for easy

retrieval and audit trails

• Track compliance request status and follow up to ensure timely closure

Internal Cross-Functional Coordination

• Identify and escalate compliance requests to appropriate internal teams (Engineering,

Security, Operations, Product, etc.) when responses are not immediately available

• Coordinate with internal stakeholders to gather required information, documentation, and

approvals

• Establish and maintain strong working relationships across departments to facilitate quick

turnaround on compliance inquiries

• Act as liaison between compliance team and operational departments

Customer Audit & Inspection Coordination

• Serve as primary point of contact for coordinating customer on-site audit and inspection

activities

• Coordinate logistics for customer audit visits, including scheduling, access requirements,

and venue arrangements

• Brief internal teams on audit requirements, scope, and timeline prior to inspection

• Prepare audit documentation packages and ensure all required materials are available

during on-site audits

• Facilitate communication between customer audit teams and relevant internal

stakeholders during inspection

• Document audit findings, observations, and remediation requirements

• Track and follow up on audit findings and ensure timely remediation

SOC Assessment and Audit Management

• Coordinate and support internal SOC 2 assessment related activities

• Liaise with external auditors (Big 4 firms or other assessment organizations) throughout

the audit process

• Coordinate information requests and evidence gathering from internal teams

• Maintain documentation schedule and ensure timely submission of required materials to

auditors

• Track SOC audit timeline, milestones, and deliverables

• Support management review sessions with auditors and facilitate discussion of findings

Documentation and Compliance Records Management

• Maintain organized and accessible compliance documentation library

• Track version history and ensure current versions of policies, procedures, and controls

documentation

• Create audit trails for all compliance responses and submissions

• Prepare compliance status reports and metrics for management review

Qualifications

Required Qualifications

• Strong understanding of audit requirements and frameworks in the software industry (SOC

2, ISO 27001, GDPR, HIPAA, etc.)

• Demonstrated experience managing compliance and audit processes

• Excellent organizational and project management skills

• Strong written and verbal communication skills

• Ability to prioritize multiple competing requests and manage time effectively

• High attention to detail and accuracy

• Proficiency in Microsoft Office Suite and document management systems

• Ability to work independently and take ownership of compliance deliverables

• Strong interpersonal skills with ability to build relationships across teams

Additional Information

Preferred Qualifications

• Experience with SOC 2 Type II audits, familiarity with customer security assessments and

vendor risk management

• Background in software information security, or quality assurance

• Experience with data privacy regulations