Compliance Associate/ Sr. Compliance Associate ( 6 Months Fixed Term)

Role title: Compliance Associate/ Sr. Compliance Associate

Business unit/Specialist area: Supplier Onboarding & Governance

Job Match/Evaluation: The Team is based out of India and functions as an extension of the Supplier Onboarding & Governance team in the Americas.

The team is responsible for supporting the end-to-end supplier onboarding process by ensuring all required supplier documents, compliance records, and contractual information are accurately captured and updated in the system. Any discrepancies, missing documentation, or compliance concerns are identified and escalated to the relevant stakeholders in the US team for resolution.

This role requires strong attention to detail and comprehension skills to apply a "first-time-right" approach while reviewing supplier information, updating supplier records, validating compliance documentation, and preparing or amending supplier agreements. The incumbent will regularly engage with internal and external stakeholders, including suppliers, vendors, and business teams, to obtain and verify required information and ensure adherence to legal, regulatory, and contractual requirements.

The successful candidate should be able to manage multiple tasks simultaneously, work effectively in a fast-paced, time-sensitive environment, and consistently deliver high-quality outcomes while maintaining accuracy, compliance, and service excellence throughout the supplier onboarding process.

Key Accountabilities Key Activities/ Decision Areas Service Delivery, Onboard

• Perform compliance checks on vendors to required standards on behalf of Hays and their clients
• Check all ID and required insurance in place for temp workers and self-employed contractors
• Accurately record and update vendor and resource data in client VMS
• Onboard new suppliers of temporary workers and contractors, ensuring agreement to and signature of standard commercial terms
• Liaise with and escalate to local Onboarding & Compliance Specialist where complex negotiations to terms occur

Meeting SLAs for all work baskets.

Coordinating with external and internal stakeholders.

• Ensure all work is carried out in accordance with SOP's and meets agreed SLAs and KPIs

Stakeholder Liaison

• Engage with US stakeholder both on email and call for issues or query resolution and discussions
• Provide support across all of the teams within Hays Business Solutions, supporting other teams to improve their knowledge and processes

Targets, KPIs and SLAs

• Ensure 100% accuracy of the work being delivered by following the agreed quality checking guidelines

• Aim to achieve work completion times as defined in the SLA

Demonstrate Hays Values

• Ensure all activities are aligned to the Hays brand values

Key Dimensions Financial Scope (limits/mandates etc.)

People Responsibility (customers/staff etc)

• Not applicable
• Not applicable

Knowledge, skills, qualifications and experience:
Essential

• Fresh Graduates in any non-technical discipline for Associate level and Minimum 1 Year of experience for Sr. Associate level
• Good written English communication skills
• Average verbal communication skills
• Basic Excel skills level of proficiency with MS Office applications (Word, Excel, Outlook)

Competencies:

• Delivery Focus - Focuses on delivering results reliable, efficient and effective
• Attention to detail maintains high standards of delivery, quality and accuracy
• Multi-tasking and time management

Situational requirements

• Able to work across multiple time zones; shift work will be required