Compliance Analyst

Key accountabilities

1 Monitoring and audit execution

• Execute the monitoring and audit plan set by the compliance managers, across whichever verticals and channels are assigned.
• Carry out checks to a documented method and an unbiased sampling basis, without prior notice to the teams being sampled where the check requires it.
• Assess against the requirement script adherence, disclosure, consent, data accuracy, product and pricing accuracy rather than against general impressions of quality.
• Sustain accuracy across repetitive review work, using a method rather than relying on concentration.

2 Registers, records and evidence

• Maintain the registers and records supporting the assigned area — accurately, completely and consistently.
• Retain working papers, samples and supporting records to a standard that would survive a retailer audit or a regulator's file request.
• Classify and record matters correctly at the point of intake, because a record classified wrongly at the start is invisible to analysis later.
• Keep data clean enough to support trend and root-cause analysis, not only case tracking.

3 Product, script and disclosure review

• Review scripts, disclosures, journeys, calculators, rates, fees and marketing content for accuracy and for compliance with the applicable requirement.
• Check that mandatory disclosures appear at the right point and are not defeated by design.
• Support pre-release checks before a product, plan, campaign, partner or system change goes live.
• Provide subject-matter depth in an assigned product vertical, and be prepared to pick up another.

4 Complaints and incident support

• Support complaint and incident intake, classification, tracking and closure, including matters referred by partners.
• Track deadlines and service levels, and escalate before expiry rather than after.
• Assemble evidence packs supporting responses to counterparties, schemes and regulators.
• Recognise immediately which matters cannot wait — customer harm, vulnerability, or a potential privacy or reportable breach — and escalate them straight away.

5 Escalation and reporting

• Report findings clearly and specifically enough to be acted on without a follow-up conversation.
• Flag patterns observed during routine work rather than waiting for them to appear in a monthly report.
• Escalate anything involving customer harm, vulnerability or a potential breach immediately.