Competency Development Manager

Key Responsibilities

• Identify competency and training gaps across retail, branch and field teams.
• Design and deliver product, sales, process, behavioural and refresher training.
• Develop training content, modules, assessments and learning materials.
• Conduct Train-the-Trainer (TTT) programs and coach frontline trainers.
• Work closely with Business, HR and Regional teams to improve employee capability and productivity.
• Conduct field visits to understand operational challenges and provide on-the-job coaching.
• Measure training effectiveness through assessments, feedback and business performance metrics.
• Maintain training MIS and dashboards and provide regular updates to management.

Candidate Profile

• 57 years of experience in retail/field training, preferably from an NBFC/MFI/BFSI.
• Strong understanding of retail lending, field sales, branch operations and collections.
• Excellent facilitation, communication, presentation and stakeholder management skills.
• Hands-on experience in training frontline/field teams across multiple locations.
• Willingness to travel extensively.
• Graduate/MBA in HR, L&D or Business Management preferred.