Community Specialist

Community Moderator

Job Desceiption

Location: Bangalore (Work from Office)

QuantumLeap Learning Solutions Pvt Ltd is a leading business coaching and

consulting firm dedicated to empowering entrepreneurs with actionable strategies

for business growth. Our programs, designed by industry experts, provide

structured learning experiences that help business owners scale their ventures

eectively. We foster a culture of continuous learning, collaboration, and innovation,

making us a dynamic workplace for professionals passionate about customer

engagement and community building.

Role Overview:

The Community Moderator is responsible for nurturing, adding value and managing

the Community of business owners and plays a crucial role in fostering strong

relationships with our clients, ensuring their seamless onboarding into our business

community. This position is ideal for someone who possesses excellent

communication skills, and thrives in a dynamic, fast-paced environment. The

Community Moderator will play a key role in driving brand loyalty, increasing

customer retention, and gathering feedback to influence product strategies.

Key Responsibilities:

• Client Onboarding: Facilitate a smooth transition for graduate clients into the

community, ensuring they are well-integrated and engaged.

• Client Support: Act as the primary point of contact for client queries, addressing

concerns with timely and eective solutions to build strong client relationships.

• Promotions & Communication: Sending promotions to clients in a timely

manner

• Documentation & Reporting: Maintain detailed records of client interactions,

feedback, and issues, compiling reports to enhance internal strategies and

improve service delivery.

• Collaboration: Work closely with cross-functional teams, including Customer

Experience, Research & Development, Coaches, and Marketing, to enhance the

client experience.

• Oine & Online Event Support: Be available to travel and work on weekends

for oine programs when required (compensatory o will be provided).

Performance Expectations:

• Ensure 100% completion of client onboarding within the defined timeline.

• Maintain a high client satisfaction score based on feedback and interactions.

• Improve client retention and engagement within the community.

• Provide timely reports and insights to improve community interactions.

Skills:

• Strong communication and interpersonal skills

• Excellent problem-solving abilities

• Proficiency in handling client interactions professionally

• Ability to multitask and manage priorities eectively

Knowledge:

• Experience in client management or community engagement

• Understanding of customer support best practices

• Familiarity with CRM tools and data management (preferred)

Qualifications and Experience:

• Education: Open to candidates from any educational background

• Experience: Minimum 3 years of experience in client support, community

engagement, or a similar role

• Other Requirements:

1. Open to traveling and working on weekends if required for oine programs

(with compensatory o).

2. Also basic excel formulas are required for data maintenance.