Community Service Executive
Awfis · Jaipur · onsite · Posted 56d ago
Undisclosed2–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Positions Overview : This position involves working closely with the Community Manager (CM) and/or Assistant Community Manager (ACM) to ensure the effective execution and timely completion of routine operational tasks. This position will play a critical role in managing all aspects of client interactions, from addressing queries to resolving issues, ensuring a seamless client experience. Additionally, will be responsible for gaining a thorough understanding of Standard Operating Procedures (SOPs) to maintain operational efficiency and adherence to company guidelines.
Key Responsibilities:
Profit Center Management
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- ASR and Margin Analysis: Regularly analyze the Average Seat Rate (ASR) and margins to identify improvement opportunities and ensure profitability.
- Expense Control: Monitor and manage operational expenses to remain within budgetary limits, driving cost-efficiency.
- Collections: Achieve monthly collection targets by ensuring timely payment from clients and resolving outstanding dues.
- Renewals: Maintain high client retention rates by proactively managing contract renewals.
Community Building Event Management
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- Build and Expand Community: Strengthen the community by executing business-specific events as per the pre-defined timelines.
- Client Engagement: Foster connections and collaboration within the client community to enhance engagement and retention.
Client Satisfaction Service Delivery
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- CSAT (Client Satisfaction) Score: Achieve above-target Client Satisfaction (CSAT) scores by delivering exceptional service and support.
- Brand Ambassadorship: Ensure that every member becomes a brand ambassador for Awfis through positive experiences and interactions.
Vendor Management
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- Vendor Performance: Regularly evaluate and manage vendor performance to ensure timely and quality delivery.
Facilities Management
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- Centre Upkeep: Ensure the center is well-maintained and operationally ready on a daily basis.
- Repair Maintenance: Oversee the timely closure of repair and maintenance tasks to avoid disruptions.
- Compliance Adherence: Ensure all compliance and safety protocols are followed rigorously.
- ESG Practices: Work closely with senior teammates to understand and execute Environmental-Social-Governance (ESG) practices.
Participation in Company Initiatives
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- Active Engagement: Actively participate in and support all company-driven ideas and initiatives to foster a collaborative and positive work environment.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
CSATMargin Analysisservice deliveryFacilities Managementacmbrand ambassadorcollection targetsSafety protocolsClient RetentionCommunity Managerexpense controlmaintenanceClient SatisfactioncomplianceEvent Management
About Awfis
Awfis
Real Estate
501
employees
2015
11 years old
New Delhi, Delhi
IN
₹9L PA avg
Avg at Awfis
About
The Largest Network of Flex Workspaces in India - Awfis offers coworking spaces, enterprise solutions & ultimate mobility solutions for clients of all sizes.
Industries
Real EstateInternet
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10 reviews
3.5/ 5
Culture
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Career growth
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Work-life
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